First Citizens Mobile Banking

4.6
16.3K reviews
500K+
Downloads
Content rating
Everyone
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About this app

First Citizens Digital Banking gives you a powerful, comprehensive set of mobile banking tools that work across all your devices – mobile phone, tablet, and computer. Log in from your Android device quickly and securely using facial recognition, fingerprint authentication or a 4-digit passcode.

First Citizens Digital Banking helps consumer and business customers:
• View your accounts and transaction history
• Deposit checks from your mobile device
• Pay bills and make transfers between your First Citizens accounts
• Manage your credit cards easily and quickly – lock and unlock a card, activate a new card, report upcoming travel, report a lost or stolen card and more
• Receive account and security alerts via text or email
• Securely access your checking, savings and credit card statements at any time
• View tax documents

Consumer customers can also:
• View your complete financial picture by linking all your accounts (even those with other financial institutions), track spending patterns, create budgets, understand your net worth and manage expenses, all in one place
• Send money to friends, family and others you trust with Zelle®
• Transfer funds to and from accounts you have at other financial institutions
• View FICO® Scores if you have a consumer loan, credit card or mortgage
• Set up text and email alerts to help monitor credit and debit card activity
• Manage your debit cards easily and quickly – lock and unlock a card, activate a new card, change your PIN, report upcoming travel, report a lost or stolen card and more. Credit card customers can also add authorized users, request balance transfers and more.

Business customers can also:
• Set up multi-user access - customize and designate access to employees who are helping manage the company's finances
• Send domestic wire transfers
• Send payments via ACH
• Detect fraud with ACH Monitor and Positive Pay
• Set up text and email alerts to help monitor credit card activity

About First Citizens Bank:
Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers at more than 600 branches in 22 states. For more information, visit firstcitizens.com.

First Citizens does not charge fees to download or access First Citizens Digital Banking, including the First Citizens mobile banking app or First Citizens Text Banking. Mobile carrier fees may apply for data and
text message usage. Check with your carrier for more information. Fees may apply for use of certain services in First Citizens Digital Banking.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Android is a trademark of Google, Inc. Google Play and Google Play logo are trademarks of Google Inc.

FICO is a registered trademark of Fair Isaac Corporation.

Copyright © 2022. First Citizens Bank. Member FDIC. Equal Housing Lender.
Updated on
Apr 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
15.9K reviews
Kary James
May 21, 2025
Fix this app. Nothing is live anymore. I have 18 pending transactions over the course, of sometimes 6 days. Instant deposit transfers bump up above purchases, when in fact I moved money from my savings to cover first, then purchase. When this happens, you get a fee for not having it covered. Now I have screenshots, not playing this game.
3 people found this review helpful
Did you find this helpful?
First Citizens Bank and Trust
June 16, 2025
Hi Kary, we are very sorry to hear about your experience. Please call us at 1-888-323-4732 or send us a private message on our Facebook page (https://www.facebook.com/firstcitizensbank) so we can get more details and escalate this to the appropriate team. Thank you.
Nick Nazzaro
June 2, 2025
I'm about to switch banks. I can't budget anything because I never know how much money I have. Called they kept trying to explain the current balance vs available balance obviously I know what the difference is!!!! but the available balance is never correct It was off by $600 the other day, why the hell does your debit transactions take like 2 weeks to process then the date of the transaction is changed to the day it processes so I never know what day I bought or paid for something.
1 person found this review helpful
Did you find this helpful?
First Citizens Bank and Trust
June 16, 2025
Hi Nick, we are very sorry to hear about your experience. Please call us at 1-888-323-4732 or send us a private message on our Facebook page (https://www.facebook.com/firstcitizensbank) so we can get more details and escalate this to the appropriate team. Thank you.
Iryna Pavlivna
April 7, 2025
after making the payment, your app still shows the minimum payment the same amount. which is incorrect. The minimum payment was supposed to be zero after the payment was already made. This caused multiple money losses and time losses trying to contact customer service and reverse the payment. I have no time for additional communication. All my time limits for you spent talking to an automated phone system.
4 people found this review helpful
Did you find this helpful?
First Citizens Bank and Trust
April 7, 2025
Hi Iryna, we are very sorry to hear about your experience. Please send us a private message on our Facebook page (https://www.facebook.com/firstcitizensbank) so we can get more details and escalate this to the appropriate team. Thank you.

What’s new

Our latest Digital Banking App upgrade includes FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may need to reset their biometrics the next time they log in to the app.

App support

Phone number
+18553226624
About the developer
First Citizens BancShares, Inc.
appsupport@firstcitizens.com
4300 Six Forks Rd Raleigh, NC 27609-5718 United States
+1 919-986-3429

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