First Citizens Mobile Banking

First Citizens Bank and Trust

About this app

Our latest Digital Banking App update includes our new Mobile Thumb Bar which introduces streamlined navigation functionality, quick link action buttons, FDIC logo updates to be compliant with FDIC’s requirements, as well as Digital Banking performance enhancements, design enhancements and bug fixes. Once customers take the latest version, they may have to reset their biometrics (e.g. facial recognition, fingerprint, etc.).

Ratings and reviews

most of the time it won't actually load, I've uninstalled and reinstalled trying to fix the problem with the same results....very frustrating not being able to check my balance, might as well go back to balancing a checkbook 🙄. funny thing is it worked fine until the overdraft fees went up...

It takes time learning how to navigate. I wish it had a better link for moving or trafficking money through the account. Im not certain how to explain that. I need a considerable amount of money to go through my account, but my financial credit score (FICA) needs help becoming better. the last I knew I couldnt earn enough $ to help improve it. I have too many notifications of people who want to give me lots of money but they are mostly just phishing for personal info & want me to send them $

I have used this app for a few years now and it used to be really good in the early 2020s. But now ever since the last couple of updates I cannot login properly anymore most of the time. It will give me a forever loading screen until I close the app and repeat the login in hopes of the account loading correctly next attempt. Their website ALSO does the same thing! This is a huge financial safety hazard on so many levels.

What’s new

Our latest Digital Banking App upgrade includes performance enhancements, design enhancements, and bug fixes.