The app is terrible. I'm seeing someone one with the same problem I'm having from over a month ago. Either get your app fixed, or continue to receive negative feedback. That means invest in the employee or provider that manages the app by getting them the training they need, or get rid of them. But do something. As with others, I'm sure the reply will be that customer service would love help me. That is the whole point of the low rating of this app. No one wants to waste time on hold for customer service. The whole point of the app is to avoid that, and the app is failing miserably.
Customer service was horrible. Had to wait forever for a dr to call. Dr. only spoke to me for 4 minutes total. You could tell she wanted me off the phone as quick as possible. She was not very professional. Said I shouldn't have even called them and to go to an in person dr. They wasted my time and money. I would not recommend this company at all.
Don't waste your time or money. They were over an hour late, the call lasted maybe two minutes. The poor excuse for a doctor told me to wait a week and call back if I'm still sick. No meds. I will never use this service again.
Not working when you need it Like another review, I went through selecting a doctor and entering symptoms and the "can't find a pharamcy in a location near you..." error comes up, and won't let you continue. Ended up driving to a walk in clinic. Wasted valuable time.
Very disappointed in the service level I received Friday, 2/10/17. I work in HR and we promote this service to our employees. This was my first time using this service and I was not successful in getting a physician to call me, instead I received 2 calls from a MDLIVE rep stating they were trying to locate a doctor in my area - first call at 9:38p.m. and the second one was at 11:30 p.m. My initial call to MDLive was around 8:30 p.m. My issue was not severe or else I would have gone to the ER. I was just hoping that the convenience of using MDLive would be beneficial for me to use. I will try this service again; but it may not be my first choice, but I will certainly try it again.
It's a scam, better off going to urgent Care. They have a large list of things they won't treat and won't tell you in advance, but will be happy to take your money and not treat you and charge to tell you, they have policies against providing those treatments.
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