Had a issue with the app, but customer service called me while I was trying to figure it out. Not sure how they knew I was struggling with it. They were extremely helpful with setting up the appointment. The doctor called right on time and was very personable and professional. Will definitely recommend to my friends and family.
Great customer service very quick response time. I did phone a consultation and uploaded a photo for my pink eye. Talked to a knowledgeable doctor and received a script. Easier than dragging the kids out and wait in urgent care after hours from doctor
The doctors suck.. it's a waste of money. Half of the time the doctor does not want to bothered. I called regarding a sinus infection. This doctor refused to treat me with anything however recommended me to take benadryl and Claritin since I had not been sick over a week.
Not only is the app garbage, their service is garbage. The doctor I spoke with couldn't prescribe a common, non controlled substance. He said he was there providing medical advice, after asking what the point of him was. It takes 30 days to get a refund, yet the money has ALREADY hit my bank.
There's always an issue when the app goes to process my payment. In the past I've called customer service to process it manually, but today being a weekend I'm going to Urgent Care instead. Very frustrating.
App itself works well. However customer service sucks. Got an app within minutes. Spoke to dr. The problem is he said he was sending in a script as we spoke .. 6 hrs later the pharmacy still receive script so 2 more calls later to customer service ... still waiting on script to be sent...
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