Having trouble This has always been a good app and the customer service is great, as are the doctors I've encountered. Today I couldn't open the app, and md live quickly resolved the issue and promptly got me up and running. Thank you, MD live!
I can't see a doctor! I'm trying to see an available doctor, but after going through a couple screens, it tries to search for nearby pharmacies (and yes, I have location services and WiFi on) and it searches in, like, AFRICA, comes up with nothing, and won't let me proceed! Even if it legitimately couldn't find a pharmacy, that should NOT stop a patient from seeing a doctor!!!
Wasted a lot of time Seemed like a good idea, but the app did not sync any of the information I entered from the mdlive website. Entered info again but transaction did not go through using the app.
Very helpful and informative! The doctor was helpful, friendly, and genuinely concerned about my illness. She provided great service and information about how to feel better and how to prevent future development of symptoms.
Failed when needed Cannot log in. App did not save user name as requested. Sent 4 requests for user name request. NEVER got a response.
Bugged out a bit (seemed like it was trying to load webpage after signing up) tip: confirm email and resign in after closing app and it should work as intended. Downloaded app, verified my information and spoke to a doctor in less than 30 minutes; received medicine is less than an hour. 5/7 perfect score
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