This app is intended to facilitate and encourage the use of public transit. It falls woefully short of this and actually discourages it goal. One cannot purchase bus/train fare from the app, you must first find a location to purchase a physical card, completely negating the purpose of an app. Then, when you finally find a place to purchase said card, the app rarely recognizes the app and fails to load the balance. This has got to be one of the worst apps I've ever downloaded. Just avoid it.
38 people found this review helpful
November 9, 2021
Hi Brian, sorry to hear about your experience. At this time you are unable to purchase tickets from the PRESTO App. When loading via NFC please ensure your PRESTO card is held in the right place and is not taken away too soon. Follow the on screen instructions to hold your card to the back of the phone until you hear the confirmation sound. ^RS
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Stopped working completely. (At a time when most people need to use it.) It just won't connect to the network anymore. Even tried reinstalling. Basically you're stuck with the website at this point, good luck with loading funds if you want to use them immediately. Edit: I had to uninstall again and reinstall, now it works again! Thanks Edit #2: lol, it worked ONCE. Now it's stuck on the loading screen, or the login screen. Tried reinstalling, tried clearing cache/data, nothing works.
28 people found this review helpful
Hi Orion, we received reports that select users were experiencing technical issues with the PRESTO App which our team has now resolved . Please try again and advise if you are still experiencing an issue. We apologize for any inconvenience this may have caused. ^RS
I honestly can't say enough bad things about the entire Presto system (confusing, bafflingly complicated, complete lack of support from metrolinx) so I guess the only thing that is good about this app is that it follows in that tradition. After finally figuring out how to sign in with my Presto card number, I tried to see my newly topped up balance. $0 on the app. BUT! If I scan the card itself I see the balance but then returning to the app home screen, without fail $0 is still reading. Unreal
23 people found this review helpful
Hi James, sorry to hear about your experience with PRESTO. In regards to the app, it can take a few hours for your balance and transactions to update on the app home screen. You can use the "Check Balance" feature on the app (found in settings) and get real-time information! ^RS