
Ashley Williams
Was charged a $32.00 fee to make an online payment through the app. Called customer service immediately to see if a reversal or cancellation for the payment was possible. I was told it could be possible if the payment was made with a credit card. Ok! I reply. HOWEVER only it WASN'T possible because even though I selected credit or credit was selected for me it was with a debit card. I'll NEVER again visit a zego website or app in my life. Please take heed and make it a practice to pay in person.
2 people found this review helpful

Marybeth Baumgartner
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Great when it works, but it logs me out every few days and doesn't recognize my email/number for sending the activation code 50% of the time. (Error: "We couldn't find that email or mobile number. Please try again.") I basically have to remember to retry every few hours until it goes through, only to do it all again a few days later, when I realize I haven't gotten any notifications recently. Note: My apartment complex only uses this app for package notifications.
12 people found this review helpful

Leif D
Wont let me log in anymore. Not sure if its an update thing or what, I used to be able to long in pretty easy, not says I need a verification code to set up my account and can't find my email or phone number. When I was able to log in, I couldn't pay rent through the app anyway (would redirect to my property's website and had to log in there). Decent messaging system, although responses were always slow, so I'm not sure if that's a notification issue or app issue.
37 people found this review helpful
Zego, A Global Payments Company
March 21, 2023
Hello, we would like to take a look at this for you. Please contact our team via https://gozego.force.com/residents/s/. Submit a case to the Mobile Doorman team with your name and account details and someone will be in contact with you shortly.