
Paul Rehm
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Same "unexpected error" messages as other users. I had a dollar credit from a malfunctioning Primo Water machine and kept getting the error when trying to use the app on two separate machines. Uninstalled/reinstalled and lost my credit. Couldn't even report the issue. This app is broken. UPDATE 1/22/25 after several support cases I finally found a water vending machine that was connected and was able to use my credit, so adding a star to my review.
5 people found this review helpful
Nayax Ltd
January 22, 2025
We are sorry that you experienced issues while using Monyx. We'd like to help resolve these errors. You can contact support@nayax.com directly for assistance, and our team will work with you to troubleshoot the issue and provide a solution.

Roza Truchinski
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I realize sometimes technology doesn't work as it's meant to so I accept that. The plus side is you don't have to pay an extra 10ç when using the wallet. Certain machines will still charge and not dispense water so I'm guessing that is not the apps fault. I do get the money back eventually. If a machine isn't working call and let them know and go to another machine. So far that's been the best solution. I will keep the app. Thank you.
Nayax Ltd
February 22, 2025
We are sorry that you experienced issues while using Monyx. We'd like to help resolve these errors. You can contact support@nayax.com directly for assistance, and our team will work with you to troubleshoot the issue and provide a solution. We'd appreciate it if, after the troubleshooting, you would consider updating your review.

Jennifer Hisey
This app was working just fine for awhile then last week, after I added money, I've been unable to use the app. It keeps giving me "unexpected error" message. I tried to request a refund and got a message saying it couldn't connect to the server. I uninstalled the app and reinstalled it but when I put in my number, it said unexpected error. I clicked the "need help" link and put in what happened. When I tried to send it, I got the "unexpected error" message. Don't bother with this app.
12 people found this review helpful
We are sorry that you have experienced issues while using Monyx. We'd like to help resolve these errors. Could you provide us with the transaction ID, your phone number, and/or email? You can contact ussupport@nayax.com directly for assistance.