Kotak Bank (Old)

Kotak Mahindra Bank Ltd.

About this app

For a better experience, download our new app.(https://kotakapp.onelink.me/Xoqo/vnw5l9ex)

The app allows customers to manage their bank accounts—make payments, money transfers, check balance, change card PINs, and perform various other tasks.

New customers are required to visit their nearest branch to open their bank accounts. Once enrolled, you can use the application to access the services.

Key Features:

• Manage financial transactions, send and receive money with UPI.
• Pay bills, recharge mobile and DTH services & set up AutoPay for repeat payments.
• Update profile details, request statements and manage cards on-the-go.
• Invest & redeem mutual funds while you keep track of your investments.
• Apply for a credit card, keep track of your spending, and pay bills.
• Manage card settings including PIN regeneration and temporary blocking.
• Payday loans are available for eligible users directly through the app.

Getting Started: To start using the app, you need your Customer Relationship Number (CRN) and either a card PIN or your net banking password. The app will guide you through a one-time setup process.

Permissions Required:

• Contacts: For mobile number access
• Location: To find branches or ATMs
• Media & Camera: For profile photo
• Phone: To contact support
• SMS: For device activation and optional data access (with consent)

Please note that your data is safe with Kotak Mahindra Bank. We do not share any information with third parties without your permission.

Ratings and reviews

I want to login on a phone which does not have the registered mobile number. As per the resources, it does allow to login but you need the other phone which has the registered number handy to do the authentication process. However I don't see the option on the app to select "No, don't have registered number." There is only one option "Yes, send secure SMS now".

I really appreciate the app. I really do. But there are bugs. One big bug is I get notifications to increase my credit card limit, but when I try to apply all I see is Java exceptions for session expiry. And when I go to check again it says I have already applied but it isn't and promps the increase limit notification again after a few days. It's frustrating.

i am getting extremely frustrated trying to call your customer care. For some reason, the calls are not going through. I tried calling the toll-free number to find a solution to my problem, but it's just not connecting. This is very poor service and is harassing your customers. We have other work to do as well. I have been trying for 3-4 days now, but the call still won't go through."

What’s new

• General speed and design improvements.
• Bug fixes and enhanced security to improve your Mobile Banking experience.