Kotak Bank (Old)

1.42M reviews
Content rating
Everyone
50M+
Downloads
Content rating
Everyone
Learn more
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About this app

For a better experience, download our new app.(https://kotakapp.onelink.me/Xoqo/vnw5l9ex)

The app allows customers to manage their bank accounts—make payments, money transfers, check balance, change card PINs, and perform various other tasks.

New customers are required to visit their nearest branch to open their bank accounts. Once enrolled, you can use the application to access the services.

Key Features:

• Manage financial transactions, send and receive money with UPI.
• Pay bills, recharge mobile and DTH services & set up AutoPay for repeat payments.
• Update profile details, request statements and manage cards on-the-go.
• Invest & redeem mutual funds while you keep track of your investments.
• Apply for a credit card, keep track of your spending, and pay bills.
• Manage card settings including PIN regeneration and temporary blocking.
• Payday loans are available for eligible users directly through the app.

Getting Started: To start using the app, you need your Customer Relationship Number (CRN) and either a card PIN or your net banking password. The app will guide you through a one-time setup process.

Permissions Required:

• Contacts: For mobile number access
• Location: To find branches or ATMs
• Media & Camera: For profile photo
• Phone: To contact support
• SMS: For device activation and optional data access (with consent)

Please note that your data is safe with Kotak Mahindra Bank. We do not share any information with third parties without your permission.
This app no longer receives feature updates. Try the new Kotak Bank app instead.
Updated on
Sep 15, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • No data shared with third parties
    Learn more about how developers declare sharing
  • This app may collect these data types
    Location, Personal info and 5 others
  • Data is encrypted in transit
  • Data can’t be deleted

Ratings and reviews

1.41M reviews
Vicky pedia (Vickypedia)
January 7, 2022
I really appreciate the app. I really do. But there are bugs. One big bug is I get notifications to increase my credit card limit, but when I try to apply all I see is Java exceptions for session expiry. And when I go to check again it says I have already applied but it isn't and promps the increase limit notification again after a few days. It's frustrating.
31 people found this review helpful
Did you find this helpful?
Kotak Mahindra Bank Ltd.
January 7, 2022
Hi! We are sorry to know that you are facing some issues. We want to make things right here. Please drop us an email at Social.Experts@kotak.com elaborating on the concern and your CRN or contact details. We assure you that we shall do whatever it takes to fix this. ^Team Kotak
Renison Pereira
September 11, 2026
Well if you really want customers to sign up then provide an actual debit card not a virtual one. Update: So I had to reinstall this old app just to check an unbilled transaction on my Dream Different Credit Card. But thankfully I was able to check that unbilled transaction on this unlike on the 811 App so will increase to 3 stars and update 811 to just 1 star. Also I have recently applied for and received a physical debit card so earlier review is redundant. Now I have 2 apps for same bank.
Did you find this helpful?
Kotak Mahindra Bank Ltd.
September 11, 2026
Hi! Thank you for sharing your detailed feedback, Renison. We're glad to know your concerns regarding the physical debit card have been resolved and that you were able to view your credit card transaction details. We appreciate your inputs on the app experience and will share them with the relevant team for further improvements. ^Team Kotak
PF
September 11, 2026
the worst app ever since many years. none of the pages load on time. The screens and info don't render for good 10 mins. it's so frustrating, even after so many updates , it works bad.
Did you find this helpful?
Kotak Mahindra Bank Ltd.
September 11, 2026
Hi! We’re here to help and will work to resolve your issue as quickly as possible. Please email us at social.experts@kotak.com with the exact error message, your CRN, device model, and OS version so that we can review it with our developer team. ^Team Kotak

What’s new


• General speed and design improvements.
• Bug fixes and enhanced security to improve your Mobile Banking experience.