Kotak Bank (Old)

4.1
1.42M reviews
50M+
Downloads
Content rating
Everyone
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About this app

For a better experience, download our new app.(https://kotakapp.onelink.me/Xoqo/vnw5l9ex)

The app allows customers to manage their bank accounts—make payments, money transfers, check balance, change card PINs, and perform various other tasks.

New customers are required to visit their nearest branch to open their bank accounts. Once enrolled, you can use the application to access the services.

Key Features:

• Manage financial transactions, send and receive money with UPI.
• Pay bills, recharge mobile and DTH services & set up AutoPay for repeat payments.
• Update profile details, request statements and manage cards on-the-go.
• Invest & redeem mutual funds while you keep track of your investments.
• Apply for a credit card, keep track of your spending, and pay bills.
• Manage card settings including PIN regeneration and temporary blocking.
• Payday loans are available for eligible users directly through the app.

Getting Started: To start using the app, you need your Customer Relationship Number (CRN) and either a card PIN or your net banking password. The app will guide you through a one-time setup process.

Permissions Required:

• Contacts: For mobile number access
• Location: To find branches or ATMs
• Media & Camera: For profile photo
• Phone: To contact support
• SMS: For device activation and optional data access (with consent)

Please note that your data is safe with Kotak Mahindra Bank. We do not share any information with third parties without your permission.
Updated on
Mar 24, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.1
1.41M reviews
Vicky pedia (Vickypedia)
January 7, 2022
I really appreciate the app. I really do. But there are bugs. One big bug is I get notifications to increase my credit card limit, but when I try to apply all I see is Java exceptions for session expiry. And when I go to check again it says I have already applied but it isn't and promps the increase limit notification again after a few days. It's frustrating.
30 people found this review helpful
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Kotak Mahindra Bank Ltd.
January 7, 2022
Hi! We are sorry to know that you are facing some issues. We want to make things right here. Please drop us an email at Social.Experts@kotak.com elaborating on the concern and your CRN or contact details. We assure you that we shall do whatever it takes to fix this. ^Team Kotak
Vikas Verma
February 16, 2026
Don't open account. A lot of hidden charges. Today I opened my account and they debited 305/- from my account for debit card that I already said no. They forcefully give you debit card and than automatically deducted that amount without telling you. If they had told me this while opening the account I would have said no bach then. And mine is no 811 zero balance account. I got Account in HDFC & Yes Bank both gave debit card and credit card for free. Also cheque book is of only 10 leave per year.
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Kotak Mahindra Bank Ltd.
February 16, 2026
Hi! We regret to note your dissatisfaction. Please give us a chance to help. Kindly email us at social.experts@kotak.com with details of your concern, along with your CRN and contact information. We are committed to resolving the issue as quickly as possible. ^Team Kotak
Dr Bharathraj M.Y
March 6, 2026
useless bank. they don't have any proper way to activate or deactivate credit card. Automatically they block the credit card and no where there is option to reactivate. when asked for cancellation of card, customer care is saying to use reward point and get back to them. bloody morons if card is blocked and not visible how it's possible to use reward points. utter nonsense and stupid bank
Did you find this helpful?
Kotak Mahindra Bank Ltd.
March 6, 2026
Hi! We regret to note your dissatisfaction. Please give us a chance to help. Kindly email us at social.experts@kotak.com with details of your concern, along with your CRN and contact information. We are committed to resolving the issue as quickly as possible. ^Team Kotak

What’s new


• General speed and design improvements.
• Bug fixes and enhanced security to improve your Mobile Banking experience.