Direct Auto Insurance

National General Insurance

About this app

Access your policy on the go. Here are some of the things you can do with the Direct Auto app:

- Sign your new policy documents
- Access your ID cards
- Make a payment
- Reinstate or renew your policy
- Request roadside assistance
- File a claim
- View your drivers and vehicles
- View your coverages
- View all policy documents
- View your payment history

Ratings and reviews

The insurance is great and low cost. However, the app has some issues. It has been updated several times in the last few months. Every time it updates it stops sending me text messages and notifications to pay my bill. It did not email my bill was due nothing. I just got to thinking 🤔 did I pay my insurance bill. I caught the non-payment just time not lose my tag. Another time it was froze on $14.95 that's all it would let me pay or say I owed. When i called customer service the woman was rude.

I just checked app and under make a payment the only option it gives is Cash with no option to set up Auto-Pay. The only way to pay is to go to your local office and pay or call them and enter your card information. What good is this app "Nothing Good" just a pain in the rear end, I wanted to say something else but was being nice. So aggravated. Additional complaints on app, I can't log out of the downloaded app without Powering off phone. All it does is just Spins. Use Playstore to open .

I'm not sure why businesses make changes to the app when it was perfectly fine. This new two factor authentication whenever I open the app is annoying. There's nothing safer than biometrics. The so called extra protection is a hassle. I can guarantee that no one wants to log into my account and pay my bill for me. Please put it back the way it was. If I have to go back to using a password and getting a text every single time, it's going to be a deal breaker for me. I refuse to to go back.

What’s new

With this release, we updated our app with improved features for your overall experience.