Favor: Texas Food Delivery

NeighborFavor, Inc.

About this app

Favor is the delivery app made by Texans, for Texans. From an extra-hot latte that meets you at the office to queso delivered (almost) right to your couch, we’re here when y’all are hungry.

TEXANS' MUST-HAVE MEMBERSHIP
- Subscribe to the best of Texas with Favor Gold! Packed with uniquely local savings and perks, it’s everything you love about Texas, made even better.
- Members enjoy unlimited $0 delivery fees on almost everything in the app, monthly H-E-B savings, discounts for supporting local, reduced service fees, and much more.
- Try Favor Gold and enjoy 30 days free for a limited time!

PROUDLY PART OF H-E-B
- Experience the quality, value, selection, and service you expect from H-E-B in every single delivery.
- Available exclusively in the Favor app, H-E-B Now is the easiest way to get last-minute groceries right when you need them.
- Get restaurants for when you’re hungry now and groceries for when you’re hungry later—all in one place. Update to the latest version of the app to shop H-E-B Now and all your other in-store favorites!
- Delivery fees are always $0 from H-E-B-owned restaurants and stores, including H-E-B Beer & Wine, True Texas BBQ, and Blooms by H-E-B!
- H-E-B Visa® cardholders also earn unlimited 5% cash back on every Favor order.

THOUSANDS OF RESTAURANTS AND STORES
- Get the best selection of national and Texas-only restaurants—plus alcohol, flowers, and more—delivered in as little as 45 minutes.
- Support locally-owned businesses and give back to your community.
- Order from favorites like Burger King, McDonald’s, Buffalo Wild Wings, Papa John’s Pizza, Applebee’s, Whataburger, Panda Express, Church’s Chicken, Five Guys, Dairy Queen, California Pizza Kitchen, Firehouse Subs, Hooters, Jersey Mike’s Subs, Pei Wei, Romano’s Macaroni Grill, Urban Bricks Pizza, Velvet Taco, Zoës Kitchen, and more!

DELIVERY YOU CAN HANG YOUR HAT ON
- We’re committed to making sure your order is fresh, accurate, and on time (every time).

TRULY TEXAN HOSPITALITY
- We’ll always treat your order with care because we’re food lovers who just happen to be food deliverers.
- Enjoy one-on-one service and personal updates from your Runner (that’s what we call Favor delivery drivers).

PROUDLY UNAVAILABLE IN 49 STATES
- As a homegrown Texas brand and part of the H-E-B family, we’re uniquely focused on serving fellow Texans in more than 400 cities across the Lone Star State.
- Abilene, Arlington, Austin, Baytown, Beaumont, Brownsville, College Station, Corpus Christi, Dallas, Denton, Fort Worth, Georgetown, Houston, Killeen, Lubbock, Midland, New Braunfels, Odessa, Port Arthur, San Antonio, San Marcos, Temple, and Waco are just a few of them!

5-START SUPPORT
- Want real help from a real person? Our Texas-based team is ready to assist you throughout your delivery experience.

The H-E-B Visa Signature® Credit Card is issued by First Electronic Bank, Member FDIC, pursuant to a license from Visa USA Inc. The H-E-B Credit Card is powered by Imprint Payments, Inc. See Rewards Program Terms and Conditions and Credit Program Cardholder Agreement on heb.com/credit.

Ratings and reviews

I have had this app for years, and almost every other time I order something goes wrong. They either get the item wrong, it never gets delivered, or I wait over 2 hours to get my order. The Help/Support is very helpful and always refunds or compensates me somehow, but then I have to order again, and it costs more time waiting for another delivery

I expect more from HEB than this. The app is at best average. If you know *exactly* what you're looking for and how it's described in the app, you can search for it and find it fairly easily. Otherwise, there's no way to narrow your search enough so you're not endlessly scrolling through a category looking for what you want. Literally *anything* would improve the user experience - just allowing the user to alphabetize within a subcategory would help immensely, as there is no order whatsoever.

I am not sure if it was the transition from the Favor IP to HEB, but my first order experience has been dismal. After several attempts using my existing phone number and getting verification codes to order food for my teenager, it failed enough to lock me out. I had to manually reset my password and bypass their automated verification system. This was after a 15 minute lockout time. Then, once I was able to place the order, the app triplicated my order because of the previous failed attempts.

What’s new

Howdy, partner! We made some performance improvements and squished bugs. Enjoy!