Nu: Everyday mobile banking

Nu

About this app

The world's most loved digital banking platform, coming soon to the US and many other countries.

Nu is one of the largest digital financial services platforms in the world, trusted by over 135 million people across Brazil, Mexico and Colombia. Powerful tech, elegant design, and premium products, with protection built into every step.

- Send money around the corner or around the world
- Rewarding spending and savings
- Multilingual support from real people

Nu has been recognized through multiple awards, including Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Banks.

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Nu is a financial technology company, not a bank.

Ratings and reviews

They rejected my ID verification 4 times with no explanation other than "your pictures weren't clear enough." I did EVERYTHING I could to submit perfect pictures, including using a friend's brand-new iPhone camera. I followed up with the support chat each time and they gave me the same useless steps on how to take clearer pictures. The worst part? After the 4th time, they ghosted me! I followed up twice afterwards by email and no one ever responded. DO NOT recommend -- useless customer service.

Very bad customer support. Once you bought something with credit and then if you want to contest (to get refund) after cancellation of the product due to delivery issues or any reasonable reason its almost impossible to get you refund. They are not cusmtomer supportive in this regard compared to other banks. I had an experience with Nu bank and Shein and my money is gone even though I have not recieved the items I bought. The bank is not supportive and shein is not delivering my items.

The app is really good in some aspects, however it logs your account out of nowhere and I have to go back and enter everything again for no reason This really requires a lot of focus to do all the time, I like the app so I really hope they fix this bug. at all.

What’s new

The purple became more purple. Simple just got simpler.
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Our engineering team worked this whole week to make the app that makes your financial life easier, even easier to use!
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All identified bugs have been fixed, and we've even made improvements so you don't have to worry about anything else.
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Explore your app's home page and check out all the new features that have arrived for you ;)