Nu

Nu

About this app

Nu is the world’s largest digital financial services platform outside of Asia, serving over 105 million customers across Brazil, Mexico, and Colombia. The company is the fourth-largest financial institution in Latin America by number of customers.

Guided by our mission to fight complexity and empower people, we cater to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency.

That's why our app was created to reflect everything we believe in: a transparent, simple, easy, and hassle-free experience, just as your financial life should be. No asterisks, tricks, or inexplicable fees.

We care about your financial peace of mind, that's why we offer human 24/7 support to help you via phone, email or your app’s chat.


🇧🇷Brazil:
Nu is the most recommended financial institution in Brazil, with over 92 million customers who love being able to manage their entire financial lives directly from their mobile phones.

Our solutions for Brazil include Credit Card, Loans, Investments, Insurance, PIX, Cashback, and way more.

- Nu Pagamentos S.A. – Instituição de Pagamento. CNPJ: 18.236.120/0001-58. R. Capote Valente, 39 - Pinheiros, São Paulo - SP, 05409-000
- Nu Financeira S.A. CNPJ: 30.680.829/0001-43

🇲🇽Mexico:
Nu Mexico, with more than 8 million customers, offers a seamless financial experience with its Credit Card and Cuenta Nu

Enjoy a credit card with no minimum purchase and a $0 annual fee, coupled with a savings account and debit card through Cuenta Nu. Effortlessly manage your finances with Dimo®, enabling transfers using your CLABE or phone number. Additionally, leverage Cajitas Nu to cultivate your savings and allocate funds for rent, vacations, or emergencies.

- Nu is regulated by Banco de México and the CNBV, Products in Mexico are offered by Nu México Financiera S.A. de C.V. S.F.P.

🇨🇴Colombia:
Nu has more than 1 million customers in Colombia whom have gain back the control of their time and money while saying goodbye to fine print, hidden charges and complexity with our Credit and Savings products.

Enjoy managing your finances from your cellphone with real-time notifications of your movements, blocking and unblocking your cards as many times you want from your app, having 24/7 support through chat, phone or email and secure transactions thanks to our technology.

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Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Download the app and join the more than 105 million people who have said goodbye to bureaucracy, asterisks, paperwork, and fine print by joining the future of financial services.

Ratings and reviews

They rejected my ID verification 4 times with no explanation other than "your pictures weren't clear enough." I did EVERYTHING I could to submit perfect pictures, including using a friend's brand-new iPhone camera. I followed up with the support chat each time and they gave me the same useless steps on how to take clearer pictures. The worst part? After the 4th time, they ghosted me! I followed up twice afterwards by email and no one ever responded. DO NOT recommend -- useless customer service.

Unbelievable, I just spent hours on the chat, talking to 3 different people, emails and print screens flying back and forth, reboot the phone, log in, log out, jumping thru all sorts of hoops for the last guy to tell me the answer to my issue is supposedly very simple. Hours! Terrible app, terrible customer service. NOT HAPPY and at this point considering just closing the account and deleting the app.

Very bad customer support. Once you bought something with credit and then if you want to contest (to get refund) after cancellation of the product due to delivery issues or any reasonable reason its almost impossible to get you refund. They are not cusmtomer supportive in this regard compared to other banks. I had an experience with Nu bank and Shein and my money is gone even though I have not recieved the items I bought. The bank is not supportive and shein is not delivering my items.

What’s new

The purple became more purple. Simple just got simpler.
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Our engineering team worked this whole week to make the app that makes your financial life easier, even easier to use!
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All identified bugs have been fixed, and we've even made improvements so you don't have to worry about anything else.
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Explore your app's home page and check out all the new features that have arrived for you ;)