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387K reviews
Content rating
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About this app

This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.

If you're having trouble with an upgrade or crashing/freezing issues, select the MyMetro app in your phone settings and clear all app storage. Try to re-download the app from the Play Store, or just re-launch if there is not an update option. You must accept all requested permissions, turn off wifi, and upgrade to the latest version of MyMetro; otherwise the app may not work properly. Dial 888-8Metro8 and request a representative if you continue to experience issues after following these steps.
Updated on
Mar 12, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, Messages and 3 others
This app may collect these data types
App info and performance
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

387K reviews
April 19, 2024
Irritating and infuriating at times, wouldn't let me pay over WiFi. You should be able to despite ANY connection type. WiFi should be sufficient enough, and apparently it is but here i am. Trying to pay and now i gotta wait 24hrs to try again. Thanks i guess. Been with Metro since it was MetroPCS then it's name change. Overall good company and phones. Just infuriating at times.
35 people found this review helpful
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A Google user
March 1, 2019
I've had MetroPCS for years and the service has not been an issue. My issue is that the app never works. I keep getting an error message that I need to verify I have the latest version of the app (I do), to power cycle my phone (which doesn't work), and to make sure I'm connected to the network with 3G or 4G (I am). Having an app that allows you to manage your account and pay your bill is only convenient when IT WORKS ON A CONSISTENT BASIS! Fix the app!
3,233 people found this review helpful
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Becky Ann
March 21, 2022
Metro PCS has been a nightmare since I became a customer back in November. The app freezes, customer service is a joke since it's a hit and miss on whether or not you will be connected with a representative that actually knows how to fix an issue. Mostly they just make you out to be wrong if that can't seem to come up with explanations for your questions. I wouldn't even rate it one star. Highly unrecommended!!
2,919 people found this review helpful
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Metro by T-Mobile
March 23, 2022
Thank you so much for reaching out tonight, Becky. I would be pulling out my hair. Metro by T-Mobile is here for you and willing to help you out. Please send us a private message on our Facebook page for additional support. -Drew

What's new

We've enhanced myMetro login for easier, but still secure access. No more phone number or SMS PIN required when using mobile data. We hope you enjoy this improvement and find it makes your experience with myMetro even better.