Contains ads
3.68L reviews
Content rating
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About this app

This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Check your balance and due date, review your 4G data usage, make payments, change plans or features, and even reset your voicemail password. Just another way to take care of the simple things without making a call or standing in line.

If you're having trouble with an upgrade or crashing/freezing issues, select the MyMetro app in your phone settings and clear all app storage. Try to re-download the app from the Play Store, or just re-launch if there is not an update option. You must accept all requested permissions, turn off wifi, and upgrade to the latest version of MyMetro; otherwise the app may not work properly. Dial 888-8Metro8 and request a representative if you continue to experience issues after following these steps.
Updated on

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Financial info, Messages and 3 others
This app may collect these data types
App info and performance
Data is encrypted in transit
Data can’t be deleted
3.68L reviews
Jen Robinson
17 November 2022
For the past 2 weeks I've not been able to use this app. When I try and login, it states there's an issue and send me to a troubleshooting page. If I'm lucky to finally get into the app, anyone I try to make changes in the app, agree I verify the change the screen goes white, and just stays there. I have to close the app, and am unable to get back in for hours. I've tried uninstall/reinstall, restarting my phone, etc.- everything the troubleshooting page suggests. The website is the same way.
55 people found this review helpful
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Metro by T-Mobile
23 November 2022
This is not what we like to hear, Jen. Along with making sure the Wi-Fi is off. Please, go to settings, apps, MyMetro, storage, clear data and restart the phone. You can always log into and make changes as well. Reach out to us on Facebook if you still have hard time. -Sydney
K Kile
26 November 2022
ACCOUNT SECURITY FAIL! Installed and when I checked my account for the first time it showed all of another user's private info- biĺling, name etc. There is no option to uninstall or disable the app. Now I wonder who will have access to MY private info. BTW, I've had my current phone number and have been with Metro for 11 years so there's no way this would happen due to a recycled phone number. Epic security fail on Metro's part.
7 people found this review helpful
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A Google user
1 March 2019
I've had MetroPCS for years and the service has not been an issue. My issue is that the app never works. I keep getting an error message that I need to verify I have the latest version of the app (I do), to power cycle my phone (which doesn't work), and to make sure I'm connected to the network with 3G or 4G (I am). Having an app that allows you to manage your account and pay your bill is only convenient when IT WORKS ON A CONSISTENT BASIS! Fix the app!
305 people found this review helpful
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What's new

You can now check your "5G Home Internet" data usage and plan details on the app. We also made it easier to find your privacy settings. Lastly, we've refreshed our FAQ and added an option to get your Number Transfer PIN (as long as your account is not past due).