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Really helpful I liked this app due to high availability of cab and quick response.The feedback facility is really effective. The issue is no one mentioned yet is the use of location service. Because after booking the cab by habit people forget to turn it off which results in the battery drain. Second even if you want to check the bill you have to open the location service that disappoints me. And after booking confirmation this app should generate a alert to turn the location.
Worst service from driver and Ola CC Hired a cab 2 hrs early to beat the peak time at 7pm. Supposed to catch my flight at 8:30pm. Got a msg on 6:45, for a early presence of the driver. I was on the street for nearly 40 min!! I see the driver take a wrong turn and he gets stuck in slum area. I call up the cc and request for another as I had lost time. Cc refuses to help and advices me to go to the location where the driver is stuck! Wtf! I call Uber and I got a cab in 5 mins, luckily I just managed to catch my flight. Ola app removed forever!
Customer support, driver response very hurtful Drivers are ignoring the customers, or making them cancel the ride for petty reasons. Customer support is careless, just for name sake, never resolved any of the issues.. worst case scenario, you never able to get cab in emergency even if you have money in ola wallet... totally hate it.. you gotta learn how to run a business people or else let some one who knows.
Pathetic Service Uber is coming up well and have taken big chunk of Ola share. The app doesn't open up if I have not given all permissions to it!!! Not acceptable. If Ola doesn't fix this, I will uninstall the app. The drivers behave as per their own choices. No customer service system in company.
- Offline Booking: No internet? No problem. Now book rides offline using SMS whenever you face internet connectivity issues.
- Share Pass: Ride anywhere in the city at a flat rate, any time of the day. Get your Share Pass now at a special introductory price.
- Payments: Set up a payment option for all your rides. You can also switch payment options while booking a ride.
- Auto-retry: We’ll automatically retry booking a ride during busy hours if you don’t get one in the first attempt.
Get a ride with the push of a button. It's easier than a taxi and often cheaper!