My Optimum

CSC Holdings, LLC.

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About this app

Introducing the all-new My Optimum app ​

​Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can: ​

WiFi Management and Internet Troubleshooting ​

Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders.​

Quick and Easy Bill Pay​
Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience. ​

Optimize your Speed​

Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless. ​

Personalize your Experience​

Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home. ​

Ratings and reviews

If you need to see your bill or chat with support, that's all this app is good for. I have never been able to use this app to set up my internet. I always have to call in and only then are they able to get my internet to "work." Weird that nobody comes out, yet my internet can be fixed over the phone, but I can't set it up properly. I've had internet with a few companies and have NEVER run into that issue until Optimum. Strange if you ask me.

The app works fine for what it is. The service is terrible. It was fine for the first year I had it, with an outage maybe once a month. For the last 2 months, at least one day per week I have an outage for an entire day, and customer service makes an appointment for a technician a week out that doesn't fix anything.

Worst company ever!!! I switched from Spectrum to Optimum, bc Optimum was offering internet for $50 plus HBO Max for a year and 5 year price lock. I thought it was a great deal until I noticed they were drafting my account a 3rd time a month. The promotion also included 3 months free via bill credits. I canceled today, even though they hold you hostage for over an hour to complete the process, and switched back to Spectrum for the same amount, due to they are offering internet for $50 too.

What’s new

We’ve improved new customer onboarding! This release includes:
Improved equipment setup flow
Bug fixes