My Optimum

CSC Holdings, LLC.

Contains ads

About this app

Introducing the all-new My Optimum app ​

​Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can: ​

WiFi Management and Internet Troubleshooting ​

Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders.​

Quick and Easy Bill Pay​
Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience. ​

Optimize your Speed​

Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless. ​

Personalize your Experience​

Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home. ​

Ratings and reviews

The customer support is nice, but it feels like most of the time they don't even know how to resolve my issue. Not to mention how unreliable Optimum internet is. My wife works from home and constantly has latency and call connection issues. Any time I chat with someone on the app, I am usually left more frustrated than I was before I began. Terrible service, nice employees. Oh, and good luck ever getting them to lower your bill. They actually charge loyal, long-term customers more.

can't make changes to router, just loads website with same error that equipment can't be reached. Edit. I talked with app support and they were able to fix my access issues very quickly! When I had called support, they told me to just wait and it would just start working. I've updated my review as now the app is useful for making changes to my wifi. Hopefully more options become available, it's still frustrating that we cannot make more changes, like bridge mode.

We have had several outages this year already (and have one just now). To view the outage map in the app, I have to log in first, then click on the outage map. But instead of showing the map in the app, it opens a web browser where I have to log in again just to find out "Your service status is not available at this time. Please try again later." Please fix your service. The amount of outages are getting out of hand.

What’s new

WiFi management, simplified
Easily share your network with friends and family
Find all of your WiFi options up front, and in one place