My Optimum

CSC Holdings, LLC.

Contains ads

About this app

Introducing the all-new My Optimum app ​

​Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can: ​

WiFi Management and Internet Troubleshooting ​

Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders.​

Quick and Easy Bill Pay​
Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience. ​

Optimize your Speed​

Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless. ​

Personalize your Experience​

Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home. ​

Ratings and reviews

The only thing the apps good for is paying bill! my internet has been out for 2 days! You can't report an outage! customer service, the website,and the app will just tell you there's no outages in the area when there is! the only option they give is to reset the gateway,and when that doesn't work they want to schedule an expensive service call to investigate the issue! my service has gone out over 300 times in the last 3 years.optimum is the most expensive,unreliable internet provider I've had.

can't make changes to router, just loads website with same error that equipment can't be reached. Edit. I talked with app support and they were able to fix my access issues very quickly! When I had called support, they told me to just wait and it would just start working. I've updated my review as now the app is useful for making changes to my wifi. Hopefully more options become available, it's still frustrating that we cannot make more changes, like bridge mode.

Wish I could give zero stars, this app just creates more frustration and added confusion as if Optimum doesn't do that enough. There is no option to pay the past due only the full amount which is pro-rated.... so the customer can be tricked into paying more than what's available in their account. The old app gave customers an option to pay the past due or full amount, or any amount, now it's just the over all bill. This is a terrible company with an awful app.

What’s new

Bug fixes and general enhancements