My Optimum

CSC Holdings, LLC.

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About this app

Introducing the all-new My Optimum app ​

​Find what you need in the palm of your hand and manage your Optimum account right from your phone. With the My Optimum app you can: ​

WiFi Management and Internet Troubleshooting ​

Get total control at your fingertips. Check your WiFi network, view or update your network name and password, examine network details, and troubleshoot internet issues. Find outage detection, helpful tips to optimize your speed and network. Plus, get updates and notifications regarding your Optimum account, reported outages, or bill reminders.​

Quick and Easy Bill Pay​
Make sure bills get paid on time, every month with Auto Pay or make a quick and easy one-time payment at your convenience. ​

Optimize your Speed​

Receive step-by-step instructions and visual cues for pairing, installing, and placement guidance during the installation of your WiFi extender. With real-time and specific feedback for the extender on your account on how to place it correctly, your experience will be seamless. ​

Personalize your Experience​

Effortlessly manage your home Wi-Fi network and your devices—anytime, anywhere. Create a customized profile for each family member and organize devices by the people that use them most. Plus, monitor and track usage and screen time across all the devices in your home. ​

Ratings and reviews

Horrible app. All I wanted to do is pay my bill. It wouldn't let me set up an ID. I tried to just pay my bill and it got stuck on "processing". I tried to cancel, it wouldn't let me. I closed the app and tried again. Same thing happened. I tried to cancel again. Closed the app. Checked my checking account and Optimum took both payments without notifying me it was processed.

Horrible service! Internet is so slow WHEN it works. I was told I needed a service guy to come look at it but I would be charged $100, if I caused the issue. I have never touched or even been near the cable wire/modem until I called them, supposedly they were going to walk me through it in trying to fix it. I had to unplug the power, wait etc., but the problem still continues. I'm not paying $100 for their poor equipment and for them to come fix it, then get blamed for causing the issue!

If you need to see your bill or chat with support, that's all this app is good for. I have never been able to use this app to set up my internet. I always have to call in and only then are they able to get my internet to "work." Weird that nobody comes out, yet my internet can be fixed over the phone, but I can't set it up properly. I've had internet with a few companies and have NEVER run into that issue until Optimum. Strange if you ask me.

What’s new

Onboarding improvements and bug fixes.