
Rey Ekola
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Update: working in most aspects! However it is still bugging out on wait-lists and cancellations. Currently it seems if I get taken off a wait-list instead of turning orange like the classes I'm in, it says wait-list "null" and stays blue (I just check Mindbody to see if I'm off and scheduled). Cancellations, regardless of when I cancel are showing errors, so currently using a third party app to rectify/schedule. I think once all is smooth it'll be a great update!
4 people found this review helpful
Ultimate Fitness Group
15 October 2024
Thanks for updating your review. The issues with cancelling waitlisted classes have been resolved, and the issues with waitlist indicators will be resolved soon. Thank you for your patience.

Alan Savage
Great fundamentals hampered by anti-consumer practices mean I won't be back. Good: Great workouts, coaches, staff and facilities. Bad: 30 days notice to cancel subscription with 2 separate forms. Should be 1-click immediate cancellation at any time from the app. Can't use any extra classes you bought after the subscription period ends. App is buggy and gives opaque error messages.
1 person found this review helpful

Martin Omander
I love going to the Orange Theory sessions, but this app is a hot mess. The user interface for booking a session is weird. We have all used standard date pickers in apps for decades by now, but for some reason these guys decided to invent a non-standard date picker that scrolls past the day you want. Also, right now I'm trying to book a session for next week but the app keeps telling me that "an error occurred because of a dependent service". Frustrating!
3 people found this review helpful