
Miguel Araujo
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Terrible user experience. Too many problems with orders, such as incorrect orders, missing items or just outright not arriving (yet marked as "delivered" on the app). Customer service is very bot-like, also terribly slow. While they give you the money back, they don't refund all of it, and they do it with in app coupons (meaning you can't use it anywhere else). This is a bad practice of tying users down to a specific solution. They give no info at all about the deliverers (delivery men), no way to contact them. It's been said that these people turn off their internet connection (so they don't appear on map/chat) and steal the orders, hence it never arriving as mentioned earlier. In cases like this, they don't seem to consult with the deliverers when you contact Customer Support, it's always the "Here is a coupon!" strategy. The only good thing you could say about it (which is actually more of a curse than a blessing), is the fact that since they apparently have low fees compared to other solutions (solutions which I have not had problems with), restaurants seem to choose this over others, and just this, giving clients no other option.
188 people found this review helpful

Rocio F.
The app kept incorrectly giving errors at each step. It gave me an error when logging in, I reopened the app and without re-entering the credentials, and it was now logged in. It gave me an error every time I tried to add a credit card, I went back, and I found that the credit card had been successfully added. Tried to place the order and then it gave me another error.
43 people found this review helpful

ScottyMac
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The latest in stupidity comes when the send you coupons for discount on restaurant that are 100 km away from your home. Add to that the fact that no one answers when the food is late, incomplete or missing altogether and the just refund your money... Do not use this app, find out if your local restaurant have their own delivery service, you will skip on a lot of frustration and bad times.
60 people found this review helpful