The General® Auto Insurance

The General Automobile Insurance Services, Inc

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

This app is horrible. It never lets you log in either with a password or a fingerprint. Resetting my password I put in my email to receive the link and it goes grey but never sends me the link. The website instantly gives you an error message like the company doesnt even exist or something. The automated system sends you in circles and if you do manage to get a human on the line they try to charge you a $7 convience fee which in my opinion is RIDICULOUS.

I can't imagine a easier way to purchase auto insurance than through The General's app. You simply tell them your zip code, year, make and model of your car, the type of coverage you need and instantly you're given a quote, they even offer instant price comparisons with other national insurance companies. You are also given a few flexible payment options, all with low down payments and monthly installments. It's literally that simple, the entire process took me about 10 minutes🙋‍♂️

I can never log in to the app. It always says either my email, policy number and/or password is wrong. But I know it's not. I have been trying to log in for WEEKS now. Uninstalling the app and reinstalling doesn't help. Can't go to the regular website either because it brings up an error. I saw that in a previous review, someone was having an issue logging in, and they got a response that it was no longer an issue, but IT IS! I'm very frustrated with the whole thing.

What’s new

We’ve added Multi-Factor Authentication (MFA) to make your login experience more secure. Now you’ll have an extra layer of protection every time you sign in.