The General® Auto Insurance

The General Automobile Insurance Services, Inc

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

My first year was alright. Easy to sign up and was affordable. I have state minimum and my payments were about 160 a month. 2nd year, my premium went up over $200 a month for the same coverage. I went elsewhere and got insurance. I spent 4 hours trying to cancel my insurance with THE GENERAL and was told to call back tomorrow because they can not cancel it today. I am annoyed, as they have poor customer service when it comes to them canceling policy. It seems like no on knows what to do.

Easy, quick and convenient way to get insurance. There are a few fees that I think should be eliminated such as a policy fee and an installment fee but otherwise everything is explained in detail and easily understood. As with any insurance, prices are higher than they should be. But, overall great understandable customer service and easy to manage.

I can't imagine a easier way to purchase auto insurance than through The General's app. You simply tell them your zip code, year, make and model of your car, the type of coverage you need and instantly you're given a quote, they even offer instant price comparisons with other national insurance companies. You are also given a few flexible payment options, all with low down payments and monthly installments. It's literally that simple, the entire process took me about 10 minutes🙋‍♂️

What’s new

We’ve been hard at work improving your experience. This update includes small tweaks to improve performance, fix minor issues, and keep things running smoothly. Stay tuned for more exciting features soon!