Noobmaster69
App has started never working! I've tried to uninstall and reinstall multiple times but everytime I long in on the app it gives me an error saying they're "having a moment" and to "give them time to sort themselves out" and that they'll "be back online soon." But this has been happening for a while now, not just a couple of days. it's very annoying not being able to look at my funds on my phone with the app because the app isn't working.
41 people found this review helpful
Prepaid Technologies Company Inc.
February 24, 2023
Hi there--we are so sorry for the trouble you're experiencing with the MyDashCard app. We'd love to work with you directly to resolve this issue. Will you please email us at support@Mydashcard.com and we will get on this quickly? We appreciate your feedback.
Daisy Johnson
The apps constantly crashes and closes out. The website has blocked my IP address and the customer support doesn't seem to do anything about it. The new update is dreadful, it was crashing before the update but now it decides to crash every time I open the app. It's very unfortunate considering the card I use through them was given to me by my employer. People can't see how much is in their account and for me, the app only wants to work over wifi. Very very disappointing and frustrating.
48 people found this review helpful
Prepaid Technologies Company Inc.
June 15, 2022
We are so sorry for your trouble! We are working to address the app crashing ASAP.
James Stevens
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The app has worked fine up until now, it's telling me to update the app to continue using it, but it's not giving me the option to update the app, and my funds are frozen, because I have my card locked and can't get into the app to unfreeze it, I've emailed customer service and am waiting on a reply
5 people found this review helpful
Prepaid Technologies Company Inc.
April 3, 2024
James - Could you please uninstall the app and try again - our latest version clears up some network connectivity issues. Please reach out to us Support@MyDashCard.com if the issue persists. You can also call us directly at 833-848-5768