Fazoli's Rewards

FAT Brands Inc.

About this app

Welcome to Fazoli’s Rewards! Just like our legendary Signature Garlic Breadsticks, we hope the Fazoli’s app becomes an irresistible favorite in your dining journey. Fazoli’s Rewards makes getting your Fazoli’s favorites and offers even easier, no matter where you are.
Why you’ll love our Fazoli’s app:

EARN: Earn one point for every $1 spent on qualifying purchases in-app, online, and in-store.
REDEEM: Redeem points for your Fazoli’s favorites. Rewards start at just 15 points!
EXCLUSIVE PERKS: Receive exclusive offers and the latest Fazoli’s news! Be sure to turn on notifications and select your favorite location.
ORDER: Find your nearest Fazoli’s and order ahead for pickup or delivery directly in the app. Hosting an event? Catering is available right in the app.

Valid at participating locations. Learn more at www.fazolis.com/rewards

Ratings and reviews

Although the app makes it easy to scan and earn, we had been saving points to get the highest reward - the 125-point pasta duo. We just got to that two weeks ago (we now have 136 pts) and although the app says "you have unlocked all offers", that is no longer true. With no warning (no email notification nor in-app notification), that reward now needs 200 points. I understand that Fazoli's can make changes but being secretive about changes is not customer-friendly.

Never works. Will allow me to get all the way to payment and then it can't "validate the cart". So much for convenient. This is the 2nd time in the last 2 times over 4 months that it has done this. It's ridiculous! So when people are waiting for food, it's now double the time because we have to physically go and then wait on the food that should have been ready upon arrival if we could order using this "convenient" app. I checked for updates and that was not the issue. This app sucks.

I would rate this higher except for two items. one, you cannot redeem your rewards with the online order, you have to go in store and order there. The rewards should be usuable with an online order. The other is that i put an order in the cart but when i checked on my rewards it erased the cart. Also when i first tried to redeem a reward before i realized it could only be done online, it put a countdown timer for when the rewars had to be redeemed.

What’s new

We’ve made a few updates to enhance your experience:

• Refreshed app visuals for a cleaner, updated look
• A smoother, more intuitive ordering flow from start to finish
• Simpler, faster reward redemption throughout the app
• New: You can now place catering orders directly in the app
• Behind-the-scenes performance improvements

Update now for an easier way to order your favorites, whether it’s just for you or for the whole group.