
Dania Cueto
Never works. Will allow me to get all the way to payment and then it can't "validate the cart". So much for convenient. This is the 2nd time in the last 2 times over 4 months that it has done this. It's ridiculous! So when people are waiting for food, it's now double the time because we have to physically go and then wait on the food that should have been ready upon arrival if we could order using this "convenient" app. I checked for updates and that was not the issue. This app sucks.
5 people found this review helpful

Carolyn Van Voorhis
Although the app makes it easy to scan and earn, we had been saving points to get the highest reward - the 125-point pasta duo. We just got to that two weeks ago (we now have 136 pts) and although the app says "you have unlocked all offers", that is no longer true. With no warning (no email notification nor in-app notification), that reward now needs 200 points. I understand that Fazoli's can make changes but being secretive about changes is not customer-friendly.
6 people found this review helpful

A Google user
This app is garbage. Tried in vain 4 times to place an order. After adding an item to the cart it would freeze, the "Back" button doesn't even work, and 3 times I tried to add everything to my cart, and when I went back to add another item, it cleared my cart and acted like I had a new order. After the 4th attempt I gave up. They also offer rewards like a free spaghetti when you sign up, but they can't even be applied to an order using the app, you have to show the coupon to an employee. Just a huge waste of time. Uninstalled.
7 people found this review helpful