I love Qdoba and I loved the rewards program, they are on the right track with the new program and if you look, there are multiple ways of earning points outside of just purchasing. That said the 100 points have to be turned on is a little... yeah for people that don't do it they might feel screwed. I also don't think points were given for down time as I would have earn more points with my purchase the the points given. That being said if they just reduced the amount needed for an entree (let's be honest that's what 80%+ of us want) I would give it 10/10 easily. Also we need an area for coupons like the ones on the receipt.
The Old Point System was Better I agree with all of these people. The original point system was better. I hate having an app for everything and prefer just using the card. It was more straightforward and easy to follow. It now takes longer to get the free entre. I understand you get other stuff with the tiers, but I never cared for any of that. Also, i had a free entre on my card, but wasn't able to use it because the system was down, the cashier told me I'd get a free one with because of the wait also. I didn't get either free entre
RUINED A GREAT REWARDS PROGRAM! You used to get a free entree for every 10 purchases - it was simple and easy to track. Now, even at the maximum tier, I have to spend $150 to get a free entree. The ONLY reason I go to Qdoba and not Chipotle is because of the rewards program. Once I hit enough points to get my next reward, I think I'm switching to Chipotle. Add this to the change Qdoba made a few years ago where they stopped charging for extras, but raised prices (thus requiring everyone to pay for extras) and I feel like it's just once more kick in the head to the customer.
Terrible Assuming the primary reason customers would download this app is to get reward points. I downloaded it in line getting ready to checkout and once installed clicked all over trying to find a Barcode or anything to use at POS. Meanwhile I was bombarded with hint screens. I finally just gave up. Cleary it was designed on what the developer wanted and not the customer.
Disappointed in the new rewards system I was a huge fan of the previous system (10 burritos get one free). With this new system it will take at least 3 times as long to get a free burrito. Because of this Chipotle burritos are going to be cheaper and I will be eating there now instead. This is too bad because I really enjoyed Qdoba. If the rewards go back to the way they were I'll come back.
Unfortunate Changes to Rewards System I would just like to add my voice to the many that dislike the new rewards program. We liked the simple format of buying a set amount of entrees and knowing when we'd get one free without having to go online to redeem anything in advance. The new points-per-dollar system was clearly implemented to bolster the company's finances. You will lose quite a few customers because of this. I encourage your company to change the system back to the the straightforward, customer friendly program you previously had.
- Update to allergen information