Farika Crayton
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I am having the same pop-up screen issue after using the app successfully for years. There is no way to scroll out or 'x' out of the screen, and I am unable to use the app. This should be fixed asap. As someone else mentioned, the wrong support email address is listed, and I got a mailer daemon reply, and that's just from clicking the email link provided. Thanks the 'x' now appears as it didn't appear when I originally wrote this review.
Joicom corporation
April 28, 2024
Hi Customer, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at support@fit-index.com.
Miguel Cuervo
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Now (April 28, 2024), it has some window or sign asking one to pair the app with the scale even after it is already paired with the app. I can use it, and it does register the weight and everything. However, I can't get rid of the little window, and the app gets stuck with its notification. The only way to close it is from pressing the home button and closing it. The back button WON'T work and gets stuck in that setting. This happened since last update. Made mistake with saying it was safety.
Joicom corporation
April 29, 2024
Hi Miguel Cuervo, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at support@fit-index.com.
jean hardcastle
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UPDATE: App Support responded very quickly. Though you cannot tell because the first screen doesn't scroll down far enough. You just need to swipe left to get to the next screen in the series. Now that it is fixed I have updated to 5 stars. I love this app and scale! ...Recent update on 4/23/24 has rendered the app completely useless! You get a pop-up regarding safety that you cannot scroll through to get to the bottom and therefore, cannot go any further.
9 people found this review helpful