My Renault

RENAULT SAS

About this app

Always keep your Renault at your fingertips with the My Renault application.
Designed to accompany and enrich the usage of your Renault vehicle.
My Renault is here for all your daily mobility needs and improves your journey by offering numerous features and personalised offers*

ALWAYS STAY CONNECTED TO YOUR VEHICLE:
Check your vehicle’s remaining range and mileage in real-time
Program and manage the air-conditioning and heating remotely
Locate it on the map available in the application
As your approach your vehicle, find it by activating the lights remotely

ENJOY SIMPLIFIED CHARGE MANAGEMENT:
Remotely check and manage your electric vehicle's charging
Find local charging points and manage your Mobilize Charge Pass subscription
Simplify your charging experience on the go with Plug & Charge technology (for compatible charging points)
Visualise your electric vehicle's reachable area based on its remaining range

MANAGE YOUR VEHICLE WITH EASE:
Track your order in real-time, from purchase to delivery
Find local petrol stations and Renault retailers
Access your service history and find out about upcoming maintenance
Schedule an appointment with the Renault network in just a few clicks
Find all your service contracts and warranties
Discover all the features of your vehicle through its interactive user guide and video tutorials
Access our customer services team directly for assisstance
Optimise your home charging and electricity bill with Mobilize PowerBox charge points

Do not wait any longer and download My Renault today!

The My Renault application is constantly being enriched with features and fixes.
* Available features depend on the model and engine type of your vehicle, as well as on your geographic location. For most features, synchronisation between the application and your vehicle will be required.

Ratings and reviews

Completely unreliable. Crashes all the time, kicks you out, data doesn't update, and right now the "log in" button doesn't work so can't sign back in. Utter rubbish, as you can see from months of 1star reviews and complaints. And Renault just post meaningless "sorry your app isn't working" replies instead of fixing what is obviously a useless, completely flawed app that's not fit for use.

Most of the time the app does what it needs to, but sometimes it doesn't. I one occasion it wasn't updating the status of the car, but the most annoying was setting the battery charge limit to 100% but it only charged to 80%, the limit set previously. changing it to 95 then back to 100 seemed to fix that and it started charging again.

just unbelievably bad. I love the car but would never buy another Renault cos of the technical support and the app. doesn't work, logs you out, loses the car, can't reconnect etc etc etc and I'll no doubt get a reply saying 'really sorry, please contact technical support'. I spend half my life contacting technical support. there's nothing they can do. genuinely astonishing how Renault continue to let this app be so bad, given the hundreds of millions of pounds of sales it must be costing them

What’s new

This update includes several improvements designed to make the app smoother, more intuitive, and even more enjoyable to use.
We continue to work with every release to enhance your experience.