My Renault

30.3K reviews
Content rating
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About this app

My Renault, your mobile customer portal

Designed for you, imagined to ease your daily driving experience, wherever and whenever you want.
What are My Renault advantages?
-Add your Renault vehicle to your virtual garage 
-Keep informed of all the key moments of your Renaults maintenance schedule and find your maintenance history 
-Prepare your trips by creating a route within the app
-Enjoy benefits and personalised offers for your vehicle 
-Get advice: contact our Customer Relations team directly from the app
-Looking to book an appointment with your dealer? It takes just a few clicks
-Roadside Assistance at the touch of a button

Download the app today and register your Renault vehicle thanks to its serial number (VIN) or registration number, and we will take care of your request.

Pamper your Renault vehicle from your app and discover the whole range, from personal to city cars, including hatchbacks, EV and SUV vehicles :
Twingo, Clio, Captur, Kangoo, Kadjar, Megane Hatchm Megane Sport Tourer, Scenic, Grand Scenic, Koleos, ZOE
Updated on
Jan 5, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Personal info and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
30.3K reviews
Motoko Mori
December 21, 2022
There seems to be an issue with the coding going in a loop in the opening screen. No point in downloading the app it's completely useless and only takes up space. Can't connect to the car,can't enter the app,can't use it. Doesn't seem like they're trying to fix it either. If I could give 0 stars I would. Dec 19 2022 Still does not work,and all you get is auto-generated responses from their customer service when you review it. THE ISSUE LIES AT YOUR SIDE RENAULT, TELL YOUR APP DEVS TO FIX IT.
47 people found this review helpful
January 6, 2023
We are sorry to hear this. So that we can investigate your concerns further, please contact your Multimedia or Customer Services team so that they can take your details and assist. Many thanks. My Renault Team.
Temenuzhka Mircheva
December 13, 2022
I can't see where the car is, only where the phone is. There is no option to control the climate remotely, nor to set the charge or see what % the car is currently. No options at all!!! Very disappointing!!! I hope you fix the problem soon because it's pointless to use it like this. The car is Renault megane e-tech. Try to delete and reinstall - can't open the app at all! Only 2 dots moving like loading something forever!
14 people found this review helpful
December 16, 2022
Hi there, sorry to hear this. So that we can look into the issues you're experiencing, please contact your local Renault Customer Services team or refer to the contact details on the website for the Multimedia enquiries. We'll need to take further information from you in order to resolve this. Thanks. My Renault Team.
January 7, 2023
I can not believe that a company like Renault is not capable of making such a simple app work properly. Climate control and charge management never work. You have to try 10 - 15 times and still can't be sure. The only thing that kinda works is checking the status of the battery, but only once every 15 - 30 minutes. I love my car, but this up is a disaster. Also, renewing your connected services is ridiculously complicated and counterintuitive. SSD card, reinstall, sincronise, code ... absurd.
2 people found this review helpful
January 10, 2023
Thanks for your review. Sorry to hear you are disappointed with the functionality of the App. Your opinion is very important to us so we can see where we need to make improvements. If you would like to contact your local Customer Services or Multimedia team, they can look into the issues you're experiencing. Thank you. My Renault Team.