My Renault

RENAULT SAS

About this app

Always keep your Renault at your fingertips with the My Renault application.
Designed to accompany and enrich the usage of your Renault vehicle.
My Renault is here for all your daily mobility needs and improves your journey by offering numerous features and personalised offers*

ALWAYS STAY CONNECTED TO YOUR VEHICLE:
Check your vehicle’s remaining range and mileage in real-time
Program and manage the air-conditioning and heating remotely
Locate it on the map available in the application
As your approach your vehicle, find it by activating the lights remotely

ENJOY SIMPLIFIED CHARGE MANAGEMENT:
Remotely check and manage your electric vehicle's charging
Find local charging points and manage your Mobilize Charge Pass subscription
Simplify your charging experience on the go with Plug & Charge technology (for compatible charging points)
Visualise your electric vehicle's reachable area based on its remaining range

MANAGE YOUR VEHICLE WITH EASE:
Track your order in real-time, from purchase to delivery
Find local petrol stations and Renault retailers
Access your service history and find out about upcoming maintenance
Schedule an appointment with the Renault network in just a few clicks
Find all your service contracts and warranties
Discover all the features of your vehicle through its interactive user guide and video tutorials
Access our customer services team directly for assisstance
Optimise your home charging and electricity bill with Mobilize PowerBox charge points

Do not wait any longer and download My Renault today!

The My Renault application is constantly being enriched with features and fixes.
* Available features depend on the model and engine type of your vehicle, as well as on your geographic location. For most features, synchronisation between the application and your vehicle will be required.

Ratings and reviews

Edit: not sure what happened, last night I received an update that fixed the issue below, although the last version is apparently from Feb 18th (today is Feb 28th). If you select the English language and France as region where you live, the app lacks the translation and shows all the untranslated labels, that are not even descriptive enough to make it usable. Given the quality of the Android app one might have concerns about the software running on the car! Good luck!

App much better these days. Had to turn off notifications because when charging it updates me every few minutes. Personal details within the app has an incorrect phone number but when I tried to change it, although it said updated, it was still the incorrect phone number so editing does nothing. The '6' should be a '9'.

A key part of Renault's offering is the Mobilize Charge card and its discounted rates at Ionity. It's really frustrating, then, that it is impossible to subscribe to the offer via the android app. Fails every time. Reported in many forums. Nobody seems to take responsibility for this. My advice is to find a friend with an iPhone as it works fine through that. Hence 1 star. Standard response to reviews seems to be "contact your customer services team" but there's no such thing.