
A. A
Keeps asking for KYC update at every login, once the "Continue" button is pressed, it says system error in red and then the page keeps loading forever. Tried to uninstall and install the app, it's still doing the same, please fix it, this error is making the app unusable, can't press on anything after logging in. Thanks.
4 people found this review helpful
RUYA COMMUNITY ISLAMIC BANK L.L.C
November 4, 2025
Dear A, We sincerely apologize for the inconvenience you've experienced. Kindly reach out us at 8007892 to have this issue resolved.

Yasir Ali
Extremely frustrating experience. Customer support is almost unreachable, calls go unanswered, and issues are not resolved on time. A bank cannot function like this. Trust and support are basic requirements, and this app fails in that area. Ajmnan
2 people found this review helpful
RUYA COMMUNITY ISLAMIC BANK L.L.C
December 23, 2025
Thank you for sharing your feedback, Mr. Yasir. We sincerely apologize for the inconvenience you experienced in reaching our contact center. Due to high inquiry volumes, response times were delayed, and we’re actively working to improve this. Please contact us at our call center or email hello@ruyabank.ae
so we can assist you promptly.

Nadeem Hashmi
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it's really really very nice easy and very helpful I am very happy to part of Ruya Family،،Send Money to PAKISTAN very low rates for sending money and then deducts a ten dirham fee from the account. This is not right. The ten dirham fee should be abolished. Other banks and currency exchanges do not charge fees.
2 people found this review helpful
RUYA COMMUNITY ISLAMIC BANK L.L.C
December 22, 2025
Dear Nadeem, Thank you so much! We’re delighted to have you as part of the ruya family and glad you’re enjoying the experience.