Columbia Gas

Smart Energy Water

About this app

We want to make things easier for YOU!
Convenience. Control. Choice.

Download the free Columbia Gas Mobile App today and customize your account so it’s perfect for YOU. Easily view your bill, check usage or make a payment. Enroll in programs like AutoPay, Budget Plan and many more. From anywhere, at any time!

Features include:

ACCOUNT MANAGEMENT
• Pay bills and view payment history
• Start, stop or move your natural gas service
• View payment history
• Enroll in our billing and payment programs like AutoPay, Budget Plan and Paperless Billing

USAGE INFORMATION
• See your energy usage history
• Compare your month-over-month usage

CONVENIENCE
• Download a PDF of your bill
• Manage multiple accounts from within the app
• Easily log in biometrics (fingerprint, face recognition)
• Select "Remember me" for easy login

Ratings and reviews

works great but some what confusing when it gives you, "amount past due" "total amount due" "current charges due" "other amount" when you go and click to pay your bill and there's all these different amounts. I had called to get it explained and the agent was very helpful but if I wanted to know my past due amount of what I had previously paid the month before I'd look at my payment history. I'd explain the rest but I've run out of character space to type.

It takes a while to register a payment. When I hit submit, the app said there was a problem, and payment didn't go through. So, I paid again and saw on my payment list two pending payments for a day a part. I'm glad I had the balance in my bank account, and I'm paid in advance. But it would have helped to see the balance show as a pending reduction on the payment screen.

It's getting better but when I'm trying to make a payment, it keeps signing me out before I can add my new card number. Also before I can click the Submit button, there is a box that I have to check saying that I read and agreed to your policies, however; the box is too close to the word Policy, so when I try to check mark the box, it keeps opening up the Policy page and I'm not even touching the word Policy. I almost gave up and just called you guys instead.

What’s new

This update includes bug fixes and a few small performance improvements.