City Utilities – My Account

Smart Energy Water

About this app

Managing your utility services has never been easier. Whether you’re at home, at work, or on the go, the City Utilities of Springfield (CUS) My Account app puts the power of convenience right in your hands. Designed with you in mind, the app brings together all your essential utility services, electric, natural gas, water, and transit, into one secure and easy-to-use platform.

From viewing your latest bill to reporting an outage, everything you need to manage your utility account is just a tap away. It’s the smart, simple, and secure way to stay connected with your utility services, anytime and anywhere.

With the CUS My Account App, you can easily:

● Pay Your Bills with Ease: Securely make one-time payments or set up recurring payments directly through the app. No more waiting in line or mailing checks. Your utility bill is always just a few taps away.

● Track Your Energy and Water Usage: View detailed insights into your electricity, gas, and water consumption. Monitor trends over time and make informed decisions to manage usage and conserve resources.

● Report Outages Instantly: Experiencing a power outage or other service issue? Use the app to report outages quickly and receive real-time updates on the status and estimated restoration times.

● Set Up Custom Notifications: Stay informed with email or text alerts for billing reminders, payment confirmations, outage updates, and more so you never miss a beat.

● View and Manage Billing History: Access your full billing history in one place. See past statements, compare monthly charges, and keep track of your payments with ease.

● Manage Multiple Accounts: Have more than one CUS account? No problem. Easily switch between accounts to view bills, make payments, and manage services across multiple properties.

● Start or Stop Service: Moving in or out? The app makes it easy to start or stop utility services without having to call or visit a service center.

● Access Customer Support: Need help? The app connects you directly to CUS customer service so you can get the assistance you need quickly and conveniently.

● Enjoy User-Friendly Navigation: With a clean, intuitive design, the app makes it easy to find what you’re looking for, whether you’re paying a bill or checking usage stats.

The City Utilities My Account app is built to support the way you live today. No more guesswork, paper clutter, or long hold times. Just a smarter, simpler way to manage your utility services from the palm of your hand.

Ready to simplify your utility experience?
Download the CUS My Account app today and put the power of utility management where it belongs; with you.

Ratings and reviews

You need to update your app. it's glitchy. been horrible to use for a while now. today, as soon as I log in, there is a pop up saying to review my profile contacts. I click save and confirm and it tells me I'm not authorized to access those services and won't let me do anything in the app. Im the only person on the account. how am I not authorized to update my own account contact info?

A bit buggy when it updated. It was not seamless. Had to update phone and all my information didn't transfer into the new app. Nothing major just really annoying. Could have been bad if you're a pay on the due date situation because it took me several days to deduce what the problem was. Plan on an alternative way to pay instead of through app if you pay close to the due date. It's just too risky to not be able to rely on getting the payment stuff resolved in app.

ever since the last major update I can almost never log into my account. When I try to log in, it pulls up a box asking me to "review profile contact points and notification preferences" it covers almost the entire screen and there's no way to close out of it. If I try to submit, it gives an error saying the app is down and to login on the website even though I can clearly see that my account has loaded in behind the contact update box.

What’s new

This update includes bug fixes and a few small performance improvements