City Utilities – My Account

4.3
410 reviews
10K+
Downloads
Content rating
Everyone
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About this app

City Utilities’ My Account lets you pay your bill and monitor your utility usage from the convenience of your mobile device. My Account is the easy way to open and close an account, learn about CU’s energy-saving rebates, report an outage, and much more! Log on today to start seeing how you can save time and money.

My Account will let you:
• Pay bills online
• View your energy and water usage
• Report an outage
• Set up email or text notifications for bills and payments
Updated on
Apr 10, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

4.3
399 reviews
Jessica Williams
January 18, 2024
Their auto pay feature does not detect when a bill is already paid and they will charge you twice if you pay early. They also refuse to refund your money despite this error in their system.
10 people found this review helpful
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Philip Turner
July 31, 2021
It is shameful that your app will not allow a customer to pay the bill on the due date by planning ahead from the time of receiving the bill. The lack of planning ahead just cost me $27.77 late fee. Before your recent redo of your site I was able for many years to pay a date certain by planning ahead and seeing it was received at your offices on the due date. Now when I use your payment by card it only allows payment on "today's date" and no way to pay as of a future date. CU lags way back
28 people found this review helpful
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Joe Kidd
March 5, 2022
Horrible. The app does not actually report back to their systems when you pay on your bill through it. It is a waste of time to even have on your phone. Don't waste your storage space for it. Easier to take the few minutes out of your day and pay at their kiosk or even in person.
56 people found this review helpful
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What's new

This update includes bug fixes and a few small performance improvements