My Washington Gas

Name: My Washington Gas
Availability: InStock
Rating: 4.416961193084717 (2833 reviews)
Author: Smart Energy Water

Smart Energy Water

4.4

2.83K reviews

Everyone

50K+

Downloads

Everyone

Learn more

About this app

Download the free Washington Gas mobile app today to securely manage your payments, start or stop service, track your energy consumption, and more — all in one place. Enroll in programs like AutoPay, Budget Billing, Installment Plan, eBill and many more.

Updated on

May 26, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Personal info, App info and performance, and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.4

2.78K reviews

Lucy Cortes

September 18, 2025

the app is great when it works 50 percent of the time. it keeps saying error ... went to the actual website, and it states my account can't be found.. I called customer service and whoever was on the phone with me.. Just stated her name and then didn't say anything after that. Just... Hello, hello. I am still waiting on the phone by the way.. It would be super avoidable if the app would work.

3 people found this review helpful

Fitness Savage

December 6, 2023

It's an awesome app functionality wise. Great job Wash Gas. I rated it 3 stars cuz the 2nd time I tried 2 use it I kept getting notices it was temporarily unavailable. Message for Wash Gas, please fire your staff responsible for keeping the app running. This is the year 2023, not 1993, stuff should work. Your tech staff in charge of app are failing at their jobs, so get rid of them.

2 people found this review helpful

Smart Energy Water

December 21, 2023

Thank you for your feedback. We would like to know more about your experience. Please email us at customersupport@washgas.com with the subject line "App Feedback" and details about your experience and we will assist you from there.

Juston Jones

November 13, 2023

It was a 5-day process to create an account. From a technology aspect, the company needs to work on their app. The phone automated prompts also needs work. Once you get a human rep, the process is good. Fix the bug app. It wouldn't let me create an account. 4 stars due to technological issues in creating.an account.

6 people found this review helpful

Smart Energy Water

November 15, 2023

Thank you for your feedback. As a team, we are always looking for suggestions and improving our services to you. Could you write us a feedback at customersupport@washgas.com and we'll address your concerns at the earliest.