Shopify Inbox

Shopify Inc.

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

SHOP APP
Let customers contact you from the Shop app.

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FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

Ratings and reviews

This helps me so much with my business. It gives my customers a way to contact me directly, so I know immediately when they send a message and can reply quicker than to an email. Works great Shopify, good job on this app. Now if only your price could come back down a little, hard to afford. However, I do see improvements in service for sure, not that it was needed. Customer service is excellent. Thank you!

This app is so gitchy!! It's impossible to respond to clients messages because the app freezes up anytime the message gets longer than a few sentences. And if you hit return to start a new paragraph in your message, FOR. GET. IT! the app will lock up, making it impossible to edit/send/or finish your message. It's very aggravating!

The app will recieve the original text front he customer, but the subsequent responses do not come through, even though I can continue to send messages to the customer from the app. in the app it says ”no internet connection". Even though it's allowing me to successfully send messages to the customer. (I know the customer was receiving my messages because I was acting as both myself and the customer). This app just make us look like we don't know what the customer is saying. It's embarrassing.

What’s new

Bug fixes and improvements