Shopify Inbox

2.49K reviews
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About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and social media all within a single business chat app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from one place with Inbox:

Let customers contact you through your Instagram profile, shop, and stories.

Let customers contact you from your Facebook Page and Facebook Shop.

Let customers contact you from the Shop app.



For 24/7 support visit the Shopify Help Center:

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Updated on
Sep 19, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
2.49K reviews
Joe Buchmann
July 29, 2021
It's a great start. I love the integration of multiple channels. Unfortunately, it's not fully useable. There are no desktop notifications, so you have to be looking at your phone to see if a customer wrote. Also, attached customer images do not show up. We miss parts of messages because we didn't realize that an image was supposed to be there. Lastly, not all messages will send. We get error messages in Inbox stating that our response was not delivered to FB Messenger.
30 people found this review helpful
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Gary Morris
August 4, 2021
It's a long way from being as good as it could be. It's clunky and loads slow. Sometimes it doesn't load at all. They need to better differentiate what platform each message is coming from. When someone clicks in FAQ in the inbox from the store, it shows up as a message in the message thread as a customer uploaded an attachment . No clue as to what the customer clicked on . A word of extreme caution! If you have any reservations on installing this don't! Uninstalling it removes your FB Pixel
16 people found this review helpful
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Kasey Pearson
March 18, 2022
This app is so gitchy!! It's impossible to respond to clients messages because the app freezes up anytime the message gets longer than a few sentences. And if you hit return to start a new paragraph in your message, FOR. GET. IT! the app will lock up, making it impossible to edit/send/or finish your message. It's very aggravating!
25 people found this review helpful
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Shopify Inc.
March 30, 2022
Hi Kasey. I am sorry to hear that you've had this issue with the Shopify Inbox app and thank you for notifying us here. I would recommend reinstalling the app to see if this fixes the issue, but if it doesn't please send me an email at (addressed to Victor) and I'll be happy to take a closer look at this. -Victor, Shopify Support

What's new

• You can now use Shopify Inbox to chat with and sell to 100+ million shoppers worldwide on Shop, the shopping and order-tracking app by Shopify.
• Bug fixes and improvements.

Please reach out to with any feedback!