Shopify Inbox

5.38K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app.


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations

Let customers contact you from the Shop app.



For 24/7 support visit the Shopify Help Center:

Thank you for using Shopify Inbox on Android. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Updated on
May 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

5.24K reviews
Scott Moore
February 9, 2023
I really want, and need, this app to work but it is very disappointing. Notifications often don't come through, regardless of settings and settings changes. Deleted and re-downloaded a couple times to no avail. Can't read the full chat response in the app (I have to read it quickly if/when I get/see a notification). Words and letters are missing from texts, menu items, icons, etc. Please help. Thanks.
32 people found this review helpful
Did you find this helpful?
Shopify Inc.
March 3, 2023
Hey, Scott. Thanks for your review. We're sorry to hear about the issues you've experienced. We've updated the Android app to resolve these issues. Ensure that you're using the most up to date version of the app. If you continue to experience issues, reach out to us via email at for assistance. -Imogen, Shopify Support
Joe Buchmann
July 29, 2021
It's a great start. I love the integration of multiple channels. Unfortunately, it's not fully useable. There are no desktop notifications, so you have to be looking at your phone to see if a customer wrote. Also, attached customer images do not show up. We miss parts of messages because we didn't realize that an image was supposed to be there. Lastly, not all messages will send. We get error messages in Inbox stating that our response was not delivered to FB Messenger.
44 people found this review helpful
Did you find this helpful?
Gary Morris
August 4, 2021
It's a long way from being as good as it could be. It's clunky and loads slow. Sometimes it doesn't load at all. They need to better differentiate what platform each message is coming from. When someone clicks in FAQ in the inbox from the store, it shows up as a message in the message thread as a customer uploaded an attachment . No clue as to what the customer clicked on . A word of extreme caution! If you have any reservations on installing this don't! Uninstalling it removes your FB Pixel
29 people found this review helpful
Did you find this helpful?

What's new

Bug fixes and improvements