My Singtel

Singtel Idea Factory Pte Ltd

About this app

My Singtel app connects you to a world of everyday conveniences with all you need in one place. Manage services, pay bills, shop deals and more — anytime, anywhere.

Usage
• Monitor your local mobile data usage, talktime and SMS
• Check your recontract eligibility date
• Keep track of your roaming data usage

Bills
• Pay your bills securely
• View and download up to 6 months of your bills

Shop
• Shop the latest products and deals
• Subscribe to a roaming plan that best suits your travel needs
• Choose from a variety of add-ons for data, talktime, music, video and more
• Charge Singtel Prepaid hi!Card and Singtel Dash top-ups to your bill

Rewards
• Enjoy free treats and exclusive deals monthly with Singtel Rewards

Message Us
• Chat with us in-app when you need help

Inbox
• Get updates on important system notices, promotions and rewards

More
• Find a Singtel Shop near you
• Save time by booking a Singtel Shop appointment
• Request a callback at your convenience
• Nominate your mobile lines to enjoy Singtel Circle perks

Ratings and reviews

Data Roaming automatically enabled (maybe after an app update), even though I have had it disabled for months, if not years. Thus, I was charged roaming fees, although I did manage to get this waived. I travel once a month and always with the same setup, so it couldn't have been that I had forgotten to disable it. Had to message them through the messaging feature in the app but it does not load 90% of the time. a lot if time and effort just to geta few messages across.

This app is unnecessarily difficult to use. Bills and payment records are disconnected — there is no way to link a payment to the right bill at a glance. When I pay accumulated bills, there is no breakdown at all, so I have to add up every amount myself. I’ve been charged late fees purely because the app is so confusing to navigate. The in‑app AI bot also keeps looping and never solves the problem. Other service providers have clear, straightforward billing interfaces. Pls do better.

I paid my bill but it failed with an error message. Tried again, same problem. On the third attempt, it worked. Then three payment receipts arrived in my inbox, indicating all three charges went through. This is a new record, as normally I only double pay due to failed payments. The chatbot experience is also clunky and unhelpful. Assistance is much better sought via the Singtel website. In short, it's an awful app that is in dire need of a major update.

What’s new

Manage your services all in one place with My Singtel app. In this release, we’ve made minor enhancements to improve your experience on the app.