MySLT

Sri Lanka Telecom PLC

About this app

MySLT self-care app gives you full control on managing your SLT account, postpaid online bill payments, requesting new service and package upgrades, tracking your data usage, reporting faults, obtaining bill summaries are some of the key features of the MySLT self-care app.

Detail descriptions on the available services via MySLT selfcare app are as follows,
>Easy registration process with minimum clicks.
>Track your real-time data usage, daily usage details, Protocolwise detailed data reporting, Package quota details, obtaining value-added services.
>View your current bill summary and payment details.
>Register to ebill facility to obtain bills online.
>Activate new data bundles, Upgrade packages and request new additional services.
>Pay your SLT bill via Debit or Credit card.
>Check FAQ to obtain answers to your questions related to SLT services.
>Report issues related to your connection and keep track of your query.
>Manage up to 4 connections under your SLT account.

Ratings and reviews

The app technically works, I can pay my bills and see my usage stats but everything else is just below average. The design somehow looks like an early 2010s webpage, the colors are not eye pleasing, options are cluttered everywhere, no security at all, some of the options (changing mobile no, notification settings, etc) don't work. Hilarious how the leading and profitable ISP here make such an unintuitive, confusing and ancient looking app because this seems done for a school project.

Poor Customer Service MySLT app is useless when it comes to customer support. My 4G router hasn’t worked for a week, and even after submitting complaints through the app, I got no proper response. SLT customer service is terrible—hard to reach, always giving the same replies, and never solving the issue. Very disappointing experience.

When are you fixing the option to pay bills in your app? For almost a year, it just shows "Service will be available soon,sorry for the inconvenience". This isn't just some minor inconvenience, it's just negligence from your end. Don't even deserve 1 star until you fix this

What’s new

Bug Fixes