SONIC Drive-In

- June 28, 2017

Everyone

Food & Drink

( 12,998)

Description

The SONIC Drive-In app lets you pay with your phone, get rewards, find out about new items and offers, browse the menu, check nutritional information, send gift cards and more!

• Earn rewards for reloading your MySONIC card in the app (and get other rewards every month just because we like you)!
• Use your phone to pay. Our new mobile payment process lets you check in to pay at any time during your order and keep track of your order’s progress in the app. Plus, you’ll get rewards like free tots for reloading your card.
• Send and receive digital gift cards in the app. Pay your friends back for your last SONIC run. Say Thank You to your mom. Wish your friends a Happy Birthday, Happy Hanukkah, or just Happy Hour!
• Find the closest SONIC Drive-In locations in your area and see their hours.
• Browse the menu. Check out what’s new and view nutritional info for each item.

Reviews

4.2

12,998 total

5 8,895

4 1,737

3 533

2 315

1 1,518

PLEASE provide a way for customers to tip the Carhops!!! Since we can now very easily use debit/credit cards with this app - which IS great now that all the bugs have been worked out - it should be perfectly simple to include the option to add a tip and specify the amount. I don't know about other Sonics, but the hardworking, friendly young women (one has become my babysitter!) who work so hard in heat and cold and everything in between. TIPS FOR CARHOPS!!!

Ellen Duckworth

EVERY time I try to use Sonic Pay it shuts my phone down! Not sure if it let's you combine gift cards, because that would be a big negative as well, but since I can't seem to pay using the app, I wouldn't know. Would also be nice if you could order from the app like Chick-fil-a.

David Yount

The app simply doesn't work for me. It won't track my current balance, I can't edit a card name, I can't delete an old card, etc. I've tried reinstalling the app several times. I've also called the customer support line several times and they can't seem to help. The app used to work fine until the latest version. Please fix it!!

Brian Sherling

Don't trust sonic. After years and few problems sonic has closed my account for my protection. They can give me no reason why and all they can do is make me get all new information including e-mail. All rewards are lost and locked oh with this app. Save time and go to another business and save the hassle.

Rob Holman

The app itself is fairly functional, but they still have some bugs to work out coordinating between their locations and the app. On one occasion, I tried to use one of the in-app rewards at a stall and told them about it, but they couldn't get it to deduct the amount on the transaction. By the time they looked at the reward on my app and made the adjustment in the system, the transaction dropped and I had to pay with cash. On another visit at another location, I attempted to pay at the drive-thru, but they didn't know how to find the check-in code and I ended up having to pay with cash. Because of these issues of loading a balance on the card and then not being able to use it, I would prefer they integrated Android Pay the way some of their competitor's apps do. Then, I would be charged per transaction rather than always having to load a balance on the card.

Joshua Magill

I'm very happy with this app. I got to redeem my free medium slush drink after I registered my account. And I just had to pay $3.24 for the Carhop Classic. You get a Cheeseburger will Medium Onion Rings. It's a lot of food for a low price.

User reviews

August 30, 2017

Ellen Duckworth August 12, 2017

David Yount September 13, 2017

Brian Sherling September 7, 2017

Rob Holman August 5, 2017

Joshua Magill September 13, 2017

Rob Weaver August 3, 2017

Bad design, needs improvement, errors on gift card refilling and rewards. Redeeming rewards are not easy to do and always need to have a manager "fix the issue". Asking for help at POS non-existent and employees are clueless. Mcdonalds, Chitople and Dunkin Donuts are light years ahead in the app game.

Bill Knight September 3, 2017

It won't let me add a credit card so that I can actually use it. No matter what I try, entering the data, or scanning the card it ends with "Unexpected error." Just like opening my bag at sonic... tots instead of fries? " Unexpected Error."

Richard White July 12, 2017

App requires you to "load" money on to a gift card in order to pay for food. Which means you will constantly have money left sitting on this card that you cannot use. The staff does not understand how to use the app. The rewards are pretty good, but not worth the hassle.

Austin Pachano September 21, 2017

Its a good app, love seeing places doing app deals. Huge complains with the rewards system, I hate buying a gift card to do rewards. I would rather just pay from my credit card. Next the app is a little weird to operate, there are a lot of controls and I think instead of fancy swipes just having the buttons would make it easier.

Michael Imnoangel August 18, 2017

I watched it subtract money from app but store said it did go thru. After the mgr got mad cause i wouldnt just hand over my phone to her she shut window said she wasnt going to do any more either give her phone or leave her drive thru. Well sonic u use to be my fav place to eat as i was told to move along and teach your mgrs your products better and manners too.

Jennifer Taylor July 26, 2017

The app did work for me. But disappointed there is still no option to leave a tip. All these fancy touch screens at the stalls and phone apps, and still no way to tip the car hop.

Ashley Gabel September 21, 2017

Loved the app at first. But it keeps getting glitches. Like today I have been unable to login. Have tried everything and there is not contact information for if you have a problem. Also it keeps giving me tator tots as a reward. I would prefer the option to have a free drink

August 30, 2017

1. You get some good offers, one star. 2. Never buy the egift card/sonic card. It's useless because you can't scan it or order ahead. It's limited to certain restaurants. And at every restaurant that did accept it, the employees did not know how to proceed with payment. I've only been able to use it once when a manager was called in. There is a code the worker has to give you when you pay. You're supposed to enter that code on your phone, and it debits your balance. But before you get a code, the cashier is supposed to swipe some card, and most don't know about that. I'm stuck with a useless Sonic card with an odd balance. Please integrate a bar code to scan, or inform your employees on how to accept mobile pay.

Mark S Longo July 28, 2017

Besides the app being too flashy and slow... Sonic itself has the worst customer service! I can't stand either anymore so I've uninstalled this app.

Elizabeth Roach July 19, 2017

When claiming the rewards it is unclear how to do this! My rewards didn't show up after I claimed them. Again with directions this would be clear.

Cori Barnett September 11, 2017

This app hasn't worked for me in over a month and it's very irritating to have money on this app and not be able to use it. Even more irritating when you order $30 worth of food and you can't get it bc the app is not working.

Lisa E September 6, 2017

This was a great app. Now I am unable to add funds to my app or even pay. I keep getting technacal dificulties. I loved this app because it allowed me to be able to buy food when I was out of money by my husband just adding money to my account.

July 3, 2017

Terrible! I can't even finish signing up in the app because of constant "unexpected error" messages so I uninstalled it.

Katie Severin August 28, 2017

I love this app, but for some reason it's not letting me pay with my phone. It's very upsetting. I know the money is there, it's just not letting me pay. Says there is a network error. Please fix ASAP.

Carmen Papasan September 5, 2017

Has worked for me three times. And two other times with a smart managers assistance having to walk out of my car inside the building to get the codes to work. I finally had it when a red-headed employee and Weatherford Texas SNAPPED my head off that they have nothing to do with this app, they have not been trained on it, there's nothing they can do to help me. I called corporate to get a refund issued to my home as soon as possible!

Fred hunter jr September 13, 2017

Love this app, use it all the time! One thing that needs to be improved is after a purchase, the app needs to update itself right away so that the user knows what is left on the card!! I had problems with that because it would only update after I reload the app with money and that would then be accurate!! Fix this problem and I'll give it 5-stars!!!

September 20, 2017

My app keeps showing unexpected error. Tried re-installing, same issue. Turn my phone off and on, same issue. Frustrated because I was looking forward to using 1/2 shake reward :(

John Rigdon September 20, 2017

Kinda of pissed that I brought a gift card to buy food at sonic. Amy first purchase worked out great, but now I can't even sign into my account at all!

Barnett Sin July 3, 2017

Not worth the headache. You have to load a giftcard and the app wont even let you pay with it half time. Please save yourself the time and headache dont even use this app!

Marjorie Old August 21, 2017

Tried buying a gift card at the restaurant but they couldn't figure it out. Came home and tried online. Website doesn't work. So I call customer service and they suggest app. It doesn't work either. WTH Sonic!

Virtuous Women July 19, 2017

I have a Special Needs Daughter and she loves the cartoon. When I found out there was a Sonic Drive In we were both hooked. The food is excellent!!😎

Nicholas Winn July 12, 2017

New redesign brings in excessive advertisements. Currently, they are trying to push transformers movie. Additionally, had to re authenticate between updates, very inconvenient.

Chris Friberg July 15, 2017

This app is useless. I now have $15 that I can't use because the transaction fails every time I try to pay using the app.

David Ohlsson August 10, 2017

The app was working fine, but all I get is unexpected error now, I tried restarting my phone uninstalling reinstalling the app closing the app nothing works I have my account on the app I have no way to accessing it, this is why I wish you would go back to cards.

Victor Henry September 18, 2017

The app is very useful and convenient. Unfortunately, some of the locations don't know how to process payments through the app when ordering at the drive-thru. That is my only peeve about using the app.

Kathleen Cuyler September 7, 2017

I like always having my sonic money saved up and getting the rewards. It would be nice if we could order using the app.

Aurora Majesty September 24, 2017

So far the app has been good, but the past few times I have used it, it has been more hassle than worth needing. I am currently at a sonic now going on 45 min due tobthe complications of their app pay system not ready or not connecting at their stall.

An Cap September 19, 2017

doesnt work and put 10 dollars on it. Give me my money back!!! Useless

Amanda Napper September 20, 2017

I added money to the app today so I can go get food without taking my husband's debit card the app did not work had to send my whole order back because I did not have cash to pay I uninstalled the app then I read downloaded it and it now will not let me log in I feel like I would not get my $25 back I just added to my phone is card and I'm so pissed off

Jerri Shaw August 23, 2017

It's a good app except for the reward part. It would be easier to somehow be able to link your account right to the menu use your rewards that way instead of the carhop having to run outside to look at your phone. And if you could get reward points for buying sonic items. That would be awesome!

Saul Sawyer September 9, 2017

Will not let you add a card, which makes it worthless. Unexpected error is all ya get, but that part is free!

Renata Porterfield September 13, 2017

My account was closed/cancelled with no notice or email stating that it happened. I had to call the gift card section where they informed me of such and stated my funds remaining would be refunded to the last credit card used 7 days after the account is closed. The account closed on September 1st. Today is the 13th, even if she meant 7 business days, that was Monday the 11th. I WANT MY MONEY BACK!!

Andrea Houk August 26, 2017

Love my rewards. The app magus it easy to see the specials and we don't eat fast food but Sonic's app is only one of two food apps because it makes it fun to get out every so often by notifying me of specials

Michelle Domec July 14, 2017

Not user friendly especially for the workers that are taking your order and they need the code and you, the customer, is parked and its raining and at night. please fix that. thanks

What's New

NEW

• New gift card designs to buy for yourself or send as a gift.

FIXED

• We’ve tweaked some things to make check in and payment faster and more reliable.

• American Express cards can again be successfully added to the app.

• If you don’t have a credit card on your account (just a gift card) and you don’t have enough on your card to pay for your full order, you can now pay only what's left on your card, or add a credit card to reload.

• Bug fixes.