PLEASE provide a way for customers to tip the Carhops!!! Since we can now very easily use debit/credit cards with this app - which IS great now that all the bugs have been worked out - it should be perfectly simple to include the option to add a tip and specify the amount. I don't know about other Sonics, but the hardworking, friendly young women (one has become my babysitter!) who work so hard in heat and cold and everything in between. TIPS FOR CARHOPS!!!
EVERY time I try to use Sonic Pay it shuts my phone down! Not sure if it let's you combine gift cards, because that would be a big negative as well, but since I can't seem to pay using the app, I wouldn't know. Would also be nice if you could order from the app like Chick-fil-a.
The app simply doesn't work for me. It won't track my current balance, I can't edit a card name, I can't delete an old card, etc. I've tried reinstalling the app several times. I've also called the customer support line several times and they can't seem to help. The app used to work fine until the latest version. Please fix it!!
Don't trust sonic. After years and few problems sonic has closed my account for my protection. They can give me no reason why and all they can do is make me get all new information including e-mail. All rewards are lost and locked oh with this app. Save time and go to another business and save the hassle.
The app itself is fairly functional, but they still have some bugs to work out coordinating between their locations and the app. On one occasion, I tried to use one of the in-app rewards at a stall and told them about it, but they couldn't get it to deduct the amount on the transaction. By the time they looked at the reward on my app and made the adjustment in the system, the transaction dropped and I had to pay with cash. On another visit at another location, I attempted to pay at the drive-thru, but they didn't know how to find the check-in code and I ended up having to pay with cash. Because of these issues of loading a balance on the card and then not being able to use it, I would prefer they integrated Android Pay the way some of their competitor's apps do. Then, I would be charged per transaction rather than always having to load a balance on the card.
I'm very happy with this app. I got to redeem my free medium slush drink after I registered my account. And I just had to pay $3.24 for the Carhop Classic. You get a Cheeseburger will Medium Onion Rings. It's a lot of food for a low price.
• New gift card designs to buy for yourself or send as a gift.
• We’ve tweaked some things to make check in and payment faster and more reliable.
• American Express cards can again be successfully added to the app.
• If you don’t have a credit card on your account (just a gift card) and you don’t have enough on your card to pay for your full order, you can now pay only what's left on your card, or add a credit card to reload.
• Bug fixes.
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