Spruce: Medical Communication

12K reviews
Content rating
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About this app

Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.

Healthcare Professionals: Start your free 14-day trial today—no credit card required.

Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.⁣⁣⁣

• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!

• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity

Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!

Please visit our website at www.sprucehealth.com for more information.
Updated on
May 7, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Personal info, Messages and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

11.8K reviews
Jimmy Lollar
April 24, 2024
Excellent App to communicate with my doctor between visits. If I have a question, I send him a quick note, and he generally responds within 24 hours (usually sooner.) Another great feature of the program is that your communication is saved. I only have one doctor who uses Spruce, so it's not difficult to keep up with our communications. Even so, every communication that I've had with him on Spruce is stored as one contiguous conversation. Easy to use!
8 people found this review helpful
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Joe Kennedy
May 20, 2024
Initially I had a problem navigating the app to schedule appointments because for me at least it was hard to figure out that I needed to message my doctor for a scheduling link. However, after a very quick response from the customer service chat they were able to walk me through the entire app in 5 minutes. I use this app in conjunction with my palliative care and counseling to deal with the emotional stresses of a terminal illness. So, thank you spruce app for making something in my life easy.
2 people found this review helpful
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Shanelle Bullock
February 21, 2024
My experience using this app has been pretty good. I haven't had any issues with it failing or glitching . The app is easy to use, you can schedule appts 7 days a week. The only request for change I have would be for an option to click on to schedule an appt after log in. As it is I have to scroll through old msgs to click the original link I was given when I signed up to be able to schedule appt. Over all the Healthcare is professional and I'm very happy with my provider. Highly Recomm
15 people found this review helpful
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What's new

4.2.69 changes:

- Bugs fixes and other improvements

Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.

If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!