Spruce: Medical Communication

11.3K reviews
Content rating
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About this app

Spruce is the leading platform for HIPAA-compliant communication and care outside of the exam room. Call, text, fax, secure message, video chat, and more—all from one secure app, with a unified team inbox. Designed for healthcare professionals and their patients, Spruce takes your clinical operations to the next level, with powerful, easy-to-use tools for team collaboration, panel management, telehealth, business phone functionality, and automated custom communications.

Healthcare Professionals: Start your free 14-day trial today—no credit card required.

Patients: Spruce is always free. Download to connect with your care team for secure messaging and telehealth.⁣⁣⁣

• Get new phone and fax numbers, or transfer in your existing lines
• Robust mobile and desktop apps
• Built-in compliance: Automatic HIPAA BAA, two-factor login security, SOC 2 auditing, HITRUST certification, and automatic audit logging for communication read, write, and view
• Advanced phone system: Phone trees, multiple lines, secure voicemail, automated transcription, VoIP, number sharing
• Messaging and fax: Secure individual and group messaging, two-way SMS texting, secure two-way eFax
• Telehealth: Secure video calling, as well as adaptive clinical questionnaires for patient intake and screening
• After-hours: Automated schedules adjust your phone system and messaging to match your business hours
• Automation: Save messages for reuse, schedule messages for future delivery, implement automatic message responses for common needs
• Panel management: Contact and conversation tagging, patient list upload, advanced search, bulk messaging, and custom inbox configuration and communication routing for each team member
• Team collaboration: Secure team chats, shared inboxes, internal notes, and @-paging bring the features of modern team software to the healthcare space
• And more…!

• Sign in to a free and secure patient app, on mobile or desktop
• Receive video calls from your care team
• Send and receive secure messages, including photos
• Receive alerts for new activity

Ask your healthcare team for an invitation to connect on Spruce. If they're not on Spruce yet, ask them to sign up today!

Please visit our website at www.sprucehealth.com for more information.
Updated on
Feb 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Personal info, Messages and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

11K reviews
Shanelle Bullock
February 21, 2024
My experience using this app has been pretty good. I haven't had any issues with it failing or glitching . The app is easy to use, you can schedule appts 7 days a week. The only request for change I have would be for an option to click on to schedule an appt after log in. As it is I have to scroll through old msgs to click the original link I was given when I signed up to be able to schedule appt. Over all the Healthcare is professional and I'm very happy with my provider. Highly Recomm
2 people found this review helpful
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Adil Manzoor
September 11, 2023
Full of bugs. Video calls only go through when patient has app open, otherwise, don't go through. Many times when a patient calls, goes straight to voicemail and phones don't ring. Customer support is truly non-existent with wait times of days to get simple answers that aren't helpful and answers that do not address the question. However, excellent for Internal communications, and features. Hopefully, they will improve.
30 people found this review helpful
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Spruce Health
September 11, 2023
Hi Adil, we are actively looking into the issue you are experiencing and our technical team is focused on finding resolve. Please know that your feedback is incredibly important to us and we will continue to troubleshoot until we fix this. Best, Team Spruce
Courtney G.
September 27, 2023
As a patient and someone that can't drive temporarily, this has made appointments and communication with my doctor so much easier. I open the app about 10 minutes prior to my appointment time and have had no problems with video calls. Sending and receiving messages has also been quick and simple. I like the app so much that I plan to continue doing appointments this way even when I am able to drive and could go back to the office.
31 people found this review helpful
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What's new

4.2.61 changes:

- Bugs fixes and other improvements

Providers: Thanks for sharing feedback, feature requests, and ideas in the Spruce Support channel.

If you love Spruce, please take a moment to leave us a review or rating in the Play Store - it helps others discover Spruce!

App support