
Vitalie Clim
My mortgage was recently transferred to SPS, and the experience has been terrible from the start. I was not properly notified about the transfer, and by the time I became aware, the account was already marked 15 days past due. Now they are demanding additional fees just to allow me to make the first payment, which makes absolutely no sense. I was ready and willing to pay, but instead of helping, they created unnecessary penalties and complications. This feels like a setup to generate fees rath
2 people found this review helpful
Select Portfolio Servicing
March 19, 2026
Oh no! We sincerely apologize for the troubles you've had with the transfer of your loan. We have many fee free options available to make your payment, including setting up automatic monthly withdrawal. You can learn more about the options and sign up for automatic payments through the app.

Jonnah B.
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horrible customer support. mortgage was transferred since march, and information is incorrect - the info from the previous servicer was correct, when we tried correcting it by calling customer support, was asked to upload multiple proof of identification, then it now says it takes 30 days to do a name change from the typo their own system created. They have all the documents deed of sale, social security, drivers license and still couldn't process. Seriously?
1 person found this review helpful
Select Portfolio Servicing
April 22, 2026
We want to take a closer look at this for you. Please send a note to mobilesupport@spservicing.com with a few details so we can look into this update for you.

Thomas McDermott
App is simple and pretty straightforward, pretty much the same thing as their website. One suggestion is putting an option to edit or cancel a pending payment, currently you need to call and have a representative do this for you.
2 people found this review helpful
Select Portfolio Servicing
April 3, 2026
Hi,
We've forwarded your feedback to our developers. Thank you for taking out the time to send us your suggestions!