
Vineet Buch
Very slow, keeps losing connection to components, and when it's time to update firmware it takes several tries to get the update to start. Hard to imagine how this app could be worse, but I guess when SRAM has a captive audience they don't need to invest in making the app fast and robust
1 person found this review helpful
SRAM LLC
February 10, 2025
We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue

Darius
Literally, I have tried everything I could do to try and connect to my rear derailer so I can fine-tune it. Nothing but connection errors time after time. Honestly, a year ago, when I got this system, I loved it. Now that I am unable to do something as simple as fine tune, my rear derailer, I absolutely hate it. Honestly, I will not go with nor recommend SRAM for quite some time until I hear that they address these ridiculous connection issues. If they ever do... so long, dear friend.
6 people found this review helpful
We are always working to make the app better. We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue.

Ray Mirkhani
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Horrible. Buggy and useless most of the time. Thanks for responding. Here is more detail. I have SRAM Force AXS. The front derailleur has issues and the dealer replaced it. Still has issues. I have had to uninstall and reinstall the app twice to get it to see the new FD. The configuration links wouldn't work either. The links are not intuitive. You don't know what's wrong but there was no response. So the only recourse is the uninstall and reinstall.
1 person found this review helpful
We apologize for any issue you might be having. Please reach out to our Customer Service Representatives at apps@sram.com for help resolving this issue.