![](https://play-lh.googleusercontent.com/a/ACg8ocIUHvBl9-MtEx2MhYESIurGd4XsDfChvUtnrSJZN_f1kDpKig=s32-mo)
Travis Gilmer
Terrible app. It keeps crashing when it opens. Half the time when it opens it takes forever to load the live views. And if the live view opens the video is super choppy. Playback doesn't work at all anymore. When trying to watch playback, the video is so choppy and not clear on the app. At the nvr it is crystal clear. I love the camera system but really hate this app! For the money this system costs, they really should have a better app.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUCPLdHEl5K0nx6H2_xFrfFYbDJjMcTl7VENdmy1DNjmD4zeIaN=s32)
Thomas Tierney
I don't know what they did (or didn't do), but for @ the last 4 or 5 months, the app takes forever to load live views, to the point where it just stops/shuts down after the spinning icon spins for a while, showing nothing. It used to be pretty good; now it's constantly buffering, and if you are able to click on a recorded clip to view, it takes about 10seconds for every 1 second of video to watch. Virtually useless at this point, and this is at home on wifi. Away from home is even worse.
12 people found this review helpful
Swann Communications
June 19, 2024
Hi Thomas, could you please drop an email to tech@swann.com with your account details. We will reach out with assistance. We need to narrow down your account to investigate the issue being observed by you. - SR Team Swann
![](https://play-lh.googleusercontent.com/a-/ALV-UjW0San_2X3INdMM8-47hSnCzAjfT1OJtoIAFWm3LOuGtNf68mB3=s32)
Tim B.
Its ok. Part of the features don't work as stated. The led red and blue alerts don't work, option isn't even on the app, the microphone doesnt work either, both were supposed to be part of the system when purchased. The app has consistent latency issues. Text support is over seas and useless, they're reading from a script and can't assist. The only good thing about the system is the easy installation. Not worth the 900. I paid in m opinion.
7 people found this review helpful