TeamViewer Assist AR (Pilot)

4.1
2.68K reviews
1M+
Downloads
Content rating
Everyone
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About this app

TeamViewer Assist AR (powered by ARCore) provides easy, fast, and secure remote assistance to identify and solve problems in the real world.

Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues.
• Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it.
• Receive real-time service and support from your remote experts
• Your experts see what you see and annotate with 3D markers that stick to real-world objects
• You can even share your knowledge by creating video tutorials for training purposes

Key Features:
• Remote camera sharing and real-time video streaming
• HD VoIP
• 3D annotations
• Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange
• Plus so much more…

TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians.
Updated on
Feb 2, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
4.1
2.68K reviews
A Google user
November 26, 2019
I think this is a great idea but it still needs work. I find it difficult to make arrows the size I want or to change their angle, I also can't always draw where I want to.. With better control I could see this being a very useful tool. There doesn't seem to be a way to use this between two phones, but that would be very useful if I was out on a service call and needed to help another customer while all I had available is my cell phone.
199 people found this review helpful
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TeamViewer
November 26, 2019
Hi James, Thank you for your feedback. It is important to initiate the scene by moving your phone slowly in a circular motion. It is also possible to connect mobile to mobile by clicking on "share ID" your partner will receive a message to install TeamViewer app. Connections are then established by entering your ID in the connection field.
A Google user
May 10, 2019
This is a brilliant idea for a support app. Using a smartphone's sensors, mobile data and existing AR technology in a new way like TeamViewer have done with this app is genius. I can't count the number if times I've wanted to explain something over the phone (or even on a video call) and just didn't have the tools to make it work - very frustrating.
322 people found this review helpful
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TeamViewer
October 11, 2019
Thank you very much for your feedback! =) Your Pilot Team
A Google user
December 22, 2019
Fantastic idea. Unfortunately connecting to a device is problematic, I was unable to connect from PC (connection failed error)--for 10 tries before a connection went through. Once connected, the display on my phone stayed the same (showing splash screen with Device ID) and a blank screen on my PC. Interacting with TeamViewer on my PC caused the program to crash.
61 people found this review helpful
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TeamViewer
January 2, 2020
Hi Jon. Thank you so much for your feedback. Please contact us at pilot@teamviewer.com and share your device details. We will reach out to you with assistance. Please make sure that you have a stable internet connection when using the app. Looking forward to hearing from you! Best,

What's new

You can now take snapshots directly in the app by clicking the snapshot button. The files are saved in your device's gallery.