TeamViewer QuickSupport

4.3
129K reviews
50M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands.

Features:
• Chat
• View device information
• Remote Control
• File transfer
• App list (Uninstall apps)
• Process list (Stop processes)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding

It has never been easier to troubleshoot devices!

Quick Guide:
1. Download and launch the app.
2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
3. Pass your ID on to your trusted technician, who is using the TeamViewer full version.

We take our customers’ security concerns seriously and encourage you to share your details and allow connections only from trusted contacts. Read more about this vital topic on https://community.teamviewer.com/English/kb/articles/108695-beware-of-social-engineering

* Sony devices require the Device Administrator permission.
Updated on
May 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
119K reviews
A Google user
April 17, 2019
UPDATED: Circled back to see if Teamviewer had made any progress with this app and it appears they have. It feels more responsive and controls are actually functional now with the devices I'm using. Nice work! PREVIOUS: Forced to seriously downgrade my review. Remote control does not work. You can move a mouse/finger around on the remote device, but without the ability to actually click on anything, the app is little better than a glorified screensharing utility. :(
2 people found this review helpful
Did you find this helpful?
Sheela Gunn
September 14, 2023
I use TeamViewer and/or quick support with AIRA, and have their agents do things on my phone that I cannot. Several years ago, this app was a godsend, but now agents can't act on my phone even though given permission, and even though universal add-on has been enabled, which, it is said needs to happen. They can still look at my screen, but it's all up to me to do things. If my screen reader doesn't recognize, for example, that's something is a button, I can't click on it. Neither can they.
125 people found this review helpful
Did you find this helpful?
Mitch Hobby
October 23, 2021
Updated... it's been almost 4 weeks and I tried it again. Seems to be working fine now. Was able to get my dad's Android phone back in order. Old Review... Used to be easy and great for controlling an Android phone from a PC... I used it to fix my 83 year old dad's phone across the country. Now I can't get it to work even after troubleshooting for several days, and blindly walking my dad through multiple screens and menus. The best I can do is view his screen.. can't control it at all.
605 people found this review helpful
Did you find this helpful?
TeamViewer
September 17, 2021
Thanks for taking the time to write this feedback. Please reinstall TeamViewer on both sides and try again. If you can provide more info regarding the issue, we are happy to assist. I will also suggest to visit our Community; your question may have been answered there: https://community.TeamViewer.com Thanks in advance.

What's new

- Fixed a crash on Android 6-9 on session start.
- Minor fixes and Improvements.