TeamViewer QuickSupport

TeamViewer

About this app

Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

It is even possible for your device (Samsung, Sony*, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel One Touch / TCL and more) to be remotely controlled, allowing the technician to access your device as if it were in their own hands.

Features:
• Chat
• View device information
• Remote Control
• File transfer
• App list (Uninstall apps)
• Process list (Stop processes)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding

It has never been easier to troubleshoot devices!

Quick Guide:
1. Download and launch the app.
2. The other side, (e.g. the support technician), needs to install and start the TeamViewer full version on his/her computer (download at www.teamviewer.com).
3. Pass your ID on to your trusted technician, who is using the TeamViewer full version.

* Sony devices require the Device Administrator permission.

Ratings and reviews

I use TeamViewer and/or quick support with AIRA, and have their agents do things on my phone that I cannot. Several years ago, this app was a godsend, but now agents can't act on my phone even though given permission, and even though universal add-on has been enabled, which, it is said needs to happen. They can still look at my screen, but it's all up to me to do things. If my screen reader doesn't recognize, for example, that's something is a button, I can't click on it. Neither can they.

For some reason they make it super complicated to connect to another person's phone, I don't understand how it's so hard to just make a quick connect button that doesn't require any prompts, I use this to help my grandmother with her phone but so far it's worked 1 of the 10 times I've tried it, there's no way I'd ever pay for any premium service if the free one is trash. The prompt gives her 3 different options even though it should just be "yes" or "no" which confuses her.

Updated... it's been almost 4 weeks and I tried it again. Seems to be working fine now. Was able to get my dad's Android phone back in order. Old Review... Used to be easy and great for controlling an Android phone from a PC... I used it to fix my 83 year old dad's phone across the country. Now I can't get it to work even after troubleshooting for several days, and blindly walking my dad through multiple screens and menus. The best I can do is view his screen.. can't control it at all.

What's new

- Minor fixes and improvements.