Great app. Thanks so much!! I wish Access Corrections had an app. But this one is really great for getting ahold of my son. There's email and their phones calls on it. I can add money to his account. And I can add money to my phone and to my husband's phone. I don't think it's a rip-off I think it's a good app. I do think that it's ridiculously expensive to have a loved one in prison but that doesn't really have anything to do with this app. I haven't had any problems with it for the last 2 years. I haven't had anybody rip me off.
Good Application I have been using the app for about 2 month's now September 2016. I use the app for daily emails only. I have not made a deposit yet. I have noticed that Telmate will sometimes delay my messages. But this has nothing to do with the app. Works and is a great way to keep in touch with our loved ones.
Thieves! Extortion! Lock this app away. Everyday there is one problem or another. Asking for you to call customer service. Then charge you another fee because their app doesn't work properly. THIEVES! Customer service to this company means there is someone who answers the phone. But there should be, we are paying for it! Shameful.
Another system fail Complete garbage. I used to use it and it never needed a login you could just deposit funds. A few months down the road and the only way to deposit funds is to have a login. However there is no way to make a login name or phone number so it gets you nowhere and there is no other options on the page. Telmate is a rip-off to begin with, but now it doesn't even let me do a transaction. Worst ever customer service and that's assuming that you even get through which is rare. -5 star rating.
Mixed emotions There are times where I'm on a visit and it freezes up or disconnects. Then when trying to send a message it keeps saying "system error". Then when I get messages...I can't see them and my husband thinks that I'm ignoring him but I have to explain to him that telmate/getting out is experiencing technical difficulties and it's costing me money. But the flip side to it...when the system works properly...I love it
LAme How can I know my username and if you don't give an option to get one. Hackers and thieves operate this app. First time I saw this app it new me and wanted to send money to people I don't know.
* Updated Facebook SDK
Replace your inefficient paper business forms with customizable mobile forms.