It's great... When it actually works which is less than half the time.. It always says system error or does not tell me when I have new messages. Also when I get new messages it takes forever to load or forces the app to stop. It used to be way better. I thought maybe it was only when I wasnt in wifi that the problems occured but it happens with or without wifi.....
Then when trying to send a message it keeps saying "system error". Then when I get messages...I can't see them and my husband thinks that I'm ignoring him but I have to explain to him that telmate/getting out is experiencing technical difficulties and it's costing me money. Logging in...haha always invalid, I keep funds on the acct and it says "no acct available" But the flip side to it...when the system works properly...I love it
I can log in using Google chrome but I can't log in using the "free app" .It tells me it's an invalid phone/password?..No.. Also I can find the facility on Telmate but not when I'm logged in..OK.. Meaning I can't find my loved one that I want to be in contact with come tomorrow... Either I'm just tired or this is just not going to be what's it is cut out to be for good ol' Polk County Jail.
I did the sign up process, deposited funds, then went to log in and start messaging but it tells me on the website as well as on the app that my username/password in incorrect when i know for a fact that theyre being typed correctly... So basically i was just ripped off. Trying to talk to someone in prison and i get ripped off instead as if things arent hard enough. Smfh 👎
I can't get pass the log in page. It will not accept my password on the app but it will on line. Then there is no "forgot password/forgot username" button so you are just stuck. You can enter it "incorrectly" 100 times and still nothing happen it doesn't send you to a support team or anything...oh yeah they don't have one. So try calling customer service to be on hold for 20 mins. This app sucks and you are better off going through Google or chrome.....
This app is horrible,I know full well that my information is correct but it keeps saying invalid. I uninstalled it and tried again and still unable to use the app.
* T&C update