Georgia Horn
It just showed up! I don't want this app on my phone. I have tried to uninstall. It appears that it is uninstalling, then it tries to update. I can't stop permissions or notifications because, "... I haven't received any notifications"? This along with some other additions from Tracfone, etc. without my permission is eating up space. This app needs to allow the owner of the phone total control to delete it. I'm considering resetting my phone to get rid of this "junk".
676 people found this review helpful
TracFone Wireless, Inc.
August 4, 2021
Hi Georgia Horn. We apologize for the trouble this has caused you. To better assist you, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thanks. ^Marco
Eric Maki
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Horrible pre-installed app. As far as I can tell, it's adware/ spyware, at least bloatware. It seems to be collecting and sending all kinds of data back to TracFone and it's parent company Telemovil America. Can't uninstall it, can't stop it from running in the background consuming RAM and updating itself often. Google, this falls to you. Fix it. Lots of similar reviews (complaints) Time to intervene. Tracfone cannot or will not fix this.
600 people found this review helpful
TracFone Wireless, Inc.
December 30, 2021
Hi Eric Maki. Apologies for any difficulties you experienced with the app. To better assist you, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Frank
Steve Strand
Basically turned my phone into a plastic brick. I can't send or receive texts properly or timely, my internet connectivity is awful, and any app that requires data becomes useless. Nothing loads properly, if at all now. I have to restart my phone any time I need to use an app requiring a network connection. If I wait longer than just a few minutes to use internet or any other network app, I have to restart it. Extremely inconvenient. Complete bloatware garbage. -5 stars!
561 people found this review helpful
TracFone Wireless, Inc.
December 15, 2021
Hi Steve Strand. We're sorry for the trouble you encountered. Let us help you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thank you. ^Katrina