![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
1. In Chrome and Brave, the True Key extension displays the True Key logo on credential fields in browser, but it can't be clicked on. This seems pointless, or broken. You have to manually open the True Key app, search for the website you want, and individually copy and past credentials into the fields since it doesn't auto-populate them. 2. When sending a 2FA notification to your phone, the notification won't show the notification if your screen is off. You have to turn on the phone, then click "resend notification" to be able to approve the login. It also will not display over certain apps, such as if you have a Facebook Messenger conversation open. 3. When the app does not identify the website you are trying to log in to, you have to manually scroll through the list of potentially hundreds of sites you might have saved, and they are not in a coherent alphabetical order, and there is glaringly lacking no search feature. This would be a very helpful feature.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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This app has never once worked on my phone, LG V30. Not once has it even attempted to fill in credentials for a site or an app. I've uninstalled, reinstalled, nothing. And now you can't even open saved credentials without the app crashing, so it has truly become useless. Works fine on desktop, doesn't work at all on mobile. And support is nonexistent.
3 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
9/21/2021 - I've used this app for many years on my PC with almost no problems. This Android app is one of the most unreliable things I've ever used. It rarely pops up to automatically log me in anywhere. I have to go and manually start the app then read the password I have saved then go back to the app I'm trying to log into and manually enter the password. The True Key app for Android is completely useless. I would rate it 0 stars if I could.
5 people found this review helpful
McAfee LLC
September 25, 2021
Thanks for reaching out. Kindly make sure the True Key Instant login is enabled (open True Key app, tap on 3 lines at the top left corner>Settings>Instant Log In). If you still notice the same behavior, contact our support team at https://service.mcafee.com/contact. We are more than happy to help.