Meme F
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Worst app! Logging in is a mess, rarely lets me in. When trying to update anything within it, it requests logging in even though I'm in my account. Then it stays on that page or goes back to home page. Very frustrating! It has the wrong number for verification codes so I don't get those, and when I called customer service to get it changed, they said they couldn't do anything. It's nearly impossible for me to add family members.
5 people found this review helpful
Emily Moertl
the photo app is not intuitive at all and my My photos never upload. there's no way to troubleshoot this and it's very frustrating. I might as well just go to a laptop and do it there . Also, there's always a discount for using the mobile app but whatever's on the website is always better. doesn't make any sense to offer a discount for using mobile when you're trumping it on the actual laptop.
14 people found this review helpful
Kathleen Fountain
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I think the app is a good one, except I'm having trouble updating my insurance card. It gives the option of taking a photo of front and back or uploading an existing one, but neither of them work. I've tried uninstalling and reinstalling it but that didn't work. I rebooted my phone, that didn't work. I also went into my settings to be sure the camera permission was on. I'm out of ideas. So, if you fix that, that would be great!