myVCA

Name: myVCA
Availability: InStock
Rating: 4.766355037689209 (4479 reviews)
Author: VCA, Inc.

VCA, Inc.

4.8

4.48K reviews

100K+

Downloads

Everyone

About this app

myVCA is your tailor-made guide to raising a healthy and happy pet.

· 24/7 Live Chat with Licensed Veterinary Professionals
· Get health care and medication reminders
· Quickly book appointments
· Order pet food, treats, and more
· Access personalized pet care information

Not a VCA client? Find a hospital near you at vcahospitals.com/find-a-hospital. Learn more about CareClub at VCACareClub.com.

Updated on

Apr 24, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

App info and performance and Device or other IDs

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.8

4.42K reviews

McKee Smith

April 10, 2024

The UI is terrible. Not being able to view my password while creating it caused it to take five tries to get ones that would both match and meet the criteria. Once finally on, it took 30 seconds to load on a fast G5 connection. Then I noticed the appointment I had just scheduled on the phone with a human was listed incorrectly on the app. I will have to take extra time in the office confirming the correct information. If the goal of the app was to make things easier for patients and staff - FAIL

2 people found this review helpful

VCA, Inc.

April 10, 2024

Hi McKee. Thank you for sharing this. We want to address the UI issue you mentioned, and see what we can do to work together. If you would be willing to reach out to us at myVCAhelp@vca.com, that would be great! We look forward to hearing from you.

Abigail Bixby

November 27, 2023

This app is pretty much useless. I just did the update thinking it would resolve some of my concerns, but it didn't. You still can't schedule appointments on it, you can't request refills on it, etc. The refills don't show dates or send reminders. All you get is a button that says "Call to order" or "call to schedule." That's useless. I can call for those things without an app taking up space on my phone. The only reason I keep the app is for the occasional document I might need.

50 people found this review helpful

VCA, Inc.

November 28, 2023

We sincerely apologize for the experience you've had with the app. We truly appreciate your feedback! Don't hesitate to reach out to us at myvcahelp@vca.com.

Stella

July 21, 2020

The app won't load at all. It notifies me of my pets appointment and asks me to rate the hospital but I can't see or do anything beyond looking at the "something went wrong page". I've reached out twice, today being the 2nd time, and no one's gotten back to me. I used the report button on the error page so I'll my phones relevant system info should be provided. Update 7/21: IT support has been in contact with me and has been trying several angles. Updated for excellent service!

15 people found this review helpful

VCA, Inc.

July 20, 2020

Hi Stella, we apologize for this experience and did receive your notifications. I know you and our associate are working on getting your account setup. Thank you for your patience and kindness - myVCA Team