Venterra Realty SMARTHUB

Venterra Realty

About this app

Enjoy the benefits of Venterra Realty’s SMARTHUB portal where residents can pay rent, submit service requests, share feedback, and more!

Ratings and reviews

Login on my new phone, and nothing is loading, nor does it say it's loading. This is a problem because now I can't pay, nor put in for maintenance issues. Don't get me started on the way you have to log in. Plus, others have already talked about this. Overall, the app is cheap and only works part of the time. You're forced to use it, but again, it doesn't always work. Say something negative about, 'Well, that's on you'. Feels like they don't care about any opinions nor that it's working for you.

This app is ridiculously clumsy. 1st you have to go the app and log in with your email. Then you have to go to your email, find the appropriate email, click on the link, then you have to go online and sign in AGAIN just to get into the app. THEN the app does not even offer what it says. i.e. under documents you would expect a copy of your lease papers, etc. but nope you just get nothing other than an nonprintable listing of dates and people on your lease and how many cars you have.

For an app that I HAVE to use almost daily, the way you have to go about logging in is rather tedious and getting tiresome. It was recommended to me to use Google login. Based on the email connected to my account, which I refuse to change because the email I use is my professional email, which isn't a Google email, I can not use that feature. I don't understand why I can't just use my biometrics to log into the app.