User Centre +

Vidéotron ltée

About this app

As a Videotron customer, you can easily check your invoice balance and track your Mobile data and Internet usage. Available for mobile and tablet, this free tool will simplify your life!

• Check your invoice balance, set up automatic payments and choose how you get invoiced.
• Track your Mobile data usage and history. Plus, manage your Data Add-ons.
• Monitor your Residential Internet usage.

Already got a Customer Centre account? Log in to the User Centre + app using the same username and password.

Are you a new user? Register in a few easy steps and enjoy all the app’s features!

Are you a HELIX customer? Log in to My Account https://moncompte.videotron.com/ to manage your Helix services and invoice.

Ratings and reviews

Not good at all. I had the galaxy A53 and the app worked for the most part.. Only thing that wouldn't work was "device balance". Now I have the Samsung Galaxy Z Fold 5 and the app will not load at all. Just hangs and spins. I mean honestly it no different from using the Videotron web site, it barely works as well. So bottom line is that after 5 years of being a customer and having issues the whole time with the app it shows how much they care if it works proper or not.

App is bad. (1) I know that my latest balance is in fact a credit balance, yet it displays a balance of $0.00. (2) for Previous invoices it lists them starting in October 2021 and from there goes further back in time to 2014 (with many gaps in between). (3) it is not possible to see latest invoice (nor invoices going back to 2021). Under "Services" which I am currently subscribed to, it shows nothing when clicking on it.

I can't get the app to load. It gets stuck on continuous loop of changing orientation from portrait to landscape and back again. Edit: Clearing storage or reinstalling app doesn't help. This error is most likely due to a bug where my resolution is being detected as too big for a phone and the app going in landscape for tablet use, but then detected as too small for a tablet and switching to portrait. 2024-03: issue is still present.