ViCare

Viessmann IT Service GmbH

In-app purchases

About this app

ViCare - the best way to connect to your Viessmann heating system.

New possibilities to control your heating system via the Internet offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive.

Feel secure
Warmth and reassurance in one

● In one view, get an instant check if everything is in order
● Access to your preferred installer - quickly and easily

Save costs
Set your preferred room temperature and save money when you’re away from home

● Simple, convenient operation of your heating system
● Store daily schedules and automatically save energy costs
● Set basic functions at the touch of a button on your smartphone

Peace of mind
A direct connection to a professional you trust

● Simply enter the contact details of your preferred installer or professional servicer
● Fast and effective help - the installer has all the important information he needs
● Spend less time worrying about safety and maintenance

Core functions:
● Displaying the status of your heating
● Capability to set up the most important functions of your heating system
● Store your daily routine to automatically save energy costs
● View outside temperature history
● Send a service request to your trusted installer
● Shortcuts e.g.: I want hot water or I’m away
● ViCare Smart Room Control
● Amazon Alexa: Control heating simply with your voice
● Holiday program

Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover.


Comments or feedback?
Share your thoughts with us and other users in our Viessmann Community!
https://www.viessmann-community.com/

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Important:
The ViCare app can be used in conjunction with an Internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface. Manage or delete your Viessmann Climate Solutions account here: https://account.viessmann-climatesolutions.com

Ratings and reviews

App doesn't support switch of language, always takes the device language with no option to configure. standard nowadays is that you can set this within the app settings of the Android system. Also missing: option to manually start heating, just like I can manually start hot water. At this time of the year, one doesn't need the heating all day, but sometimes just want to turn on the heating. Doesn't sound like an unusual request. But it's not possible, I have to change time plans...

I have spoke with customer service and went through all of their steps on the phone and no one could get it to connect to the app even though the wifi finds the boiler. Now 8 months later after various app updates, nothing is fixed and it still won't establish connection with the app. Always finds the boiler via wifi but the ViCare app will just say searching for device or whatever. This is probably the worst app I have dealt with with even cheap products having no problem pairing to an app.

The controller unit has a very poor antenna which does not work on my main house Wi-Fi connection even though several other devices nearby work well. It is not possible to change settings when the device is offline and then take effect when the device comes online next time. There is no option to turn the hot water on for 10 minutes with a single press. Designed by engineers without sufficient consultation with real world users. Fiddly HCI.

What’s new

- Smart Climate: Define control modes for individual rooms and get informed if devices loose connection
- New for Energy Management: automatic validation of stored active or missing electricity heating tariffs to ensure accurate tariff data in ViCare, as well as notifications in case of discrepancies
- Energy Management update: Backdated recalculation of data from 2021 onwards in Finance section