ViCare

Viessmann IT Service GmbH

In-app purchases

About this app

New possibilities to control your heating system offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive.

Feel secure
Warmth and reassurance in one

● In one view, get an instant check if everything is in order
● Access to your preferred installer - quickly and easily

Save costs
Set your preferred room temperature and save money when you’re away from home

● Simple, convenient operation of your heating system
● Store daily schedules and automatically save energy costs
● Set basic functions at the touch of a button on your smartphone

Peace of mind
A direct connection to a professional you trust

● Simply enter the contact details of your preferred installer or professional servicer
● Fast and effective help - the installer has all the important information he needs
● Spend less time worrying about safety and maintenance

Core functions:
● Displaying the status of your heating
● Capability to set up the most important functions of your heating system
● Store your daily routine to automatically save energy costs
● View outside temperature history
● Send a service request to your trusted installer
● Shortcuts e.g.: I want hot water or I’m away
● ViCare Smart Room Control
● Amazon Alexa: Control heating simply with your voice
● Holiday program

Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover. Functions available in ViCare are depending on functions available on boiler itself and country!


Comments or feedback?
Share your thoughts with us and other users in our Viessmann Community!
https://www.viessmann-community.com/

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Important:
The ViCare app can be used in conjunction with an Internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface.

Ratings and reviews

I have spoke with customer service and went through all of their steps on the phone and no one could get it to connect to the app even though the wifi finds the boiler. Now 8 months later after various app updates, nothing is fixed and it still won't establish connection with the app. Always finds the boiler via wifi but the ViCare app will just say searching for device or whatever. This is probably the worst app I have dealt with with even cheap products having no problem pairing to an app.

Edited. horrible. I pressed ok on the boiler and since then app lost internet connection! absolutely horrible brand. regret buying it big times! All working as expected now after getting serwisant in to set up thermostat. Now the humming noise is gone - nobody told me it would be the solution. Regarding app use , Hive has better features like diagram to show when burner went off and for how long it did at the time. Vicare only shows amount of gas in bar chart. Not very useful.

Quite good but with one design flaw. Having two levels of desired warm temp, comfort/normal is good. Having a quick selection to extend the heating on period until the next time set is great. But it's poor that manually changing the target temp during a period simply changes the value of comfort/normal/reduced for all thereafter. I can set these values separately elsewhere. If I manually change the temp during the current period I expect it to last ONLY for the current period. Please consider.

What’s new

- New for all users: you can add up to 10 installations per user to your ViCare App
- New for all users: connecting your installer to ViCare is easier than ever
- New for heat pump users: With the performance factors available in diagnostic information, you can now track your heat pump system's efficiency