ViCare

Viessmann IT Service GmbH

In-app purchases

About this app

New possibilities to control your heating system offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive.

Feel secure
Warmth and reassurance in one

● In one view, get an instant check if everything is in order
● Access to your preferred installer - quickly and easily

Save costs
Set your preferred room temperature and save money when you’re away from home

● Simple, convenient operation of your heating system
● Store daily schedules and automatically save energy costs
● Set basic functions at the touch of a button on your smartphone

Peace of mind
A direct connection to a professional you trust

● Simply enter the contact details of your preferred installer or professional servicer
● Fast and effective help - the installer has all the important information he needs
● Spend less time worrying about safety and maintenance

Core functions:
● Displaying the status of your heating
● Capability to set up the most important functions of your heating system
● Store your daily routine to automatically save energy costs
● View outside temperature history
● Send a service request to your trusted installer
● Shortcuts e.g.: I want hot water or I’m away
● ViCare Smart Room Control
● Amazon Alexa: Control heating simply with your voice
● Holiday program

Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover. Functions available in ViCare are depending on functions available on boiler itself and country!


Comments or feedback?
Share your thoughts with us and other users in our Viessmann Community!
https://www.viessmann-community.com/

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Important:
The ViCare app can be used in conjunction with an Internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface.

Ratings and reviews

I have spoke with customer service and went through all of their steps on the phone and no one could get it to connect to the app even though the wifi finds the boiler. Now 8 months later after various app updates, nothing is fixed and it still won't establish connection with the app. Always finds the boiler via wifi but the ViCare app will just say searching for device or whatever. This is probably the worst app I have dealt with with even cheap products having no problem pairing to an app.

Impossible to get support. The app worked fine for a few years, but for the last couple of months, despite the boiler being connected to the WiFi, the app comes up with an error message "Your system is not connected to the internet." I can see that there is data traffic from the boiler to the internet, but the app refuses to find it...

since the latest updates, this has broken the programs. Often, when the boiler should be going into reduced mode, the boiler is showing as in reduced mode but the temperature is no longer being turned down, so you end up in a weird position where the boiler think it is in reduced mode but still actually on, and on at the normal mode temperature.

What’s new

- New for all users: the Savings Assistant analysis features are now visible in the Analysis tab. Unlock all features to access advanced insights and maximize your system’s potential.
- New for Energy Management (DE): Support for dynamic tariffs with 15-minute prices for more accurate cost display and optimization