ViCare

Viessmann IT Service GmbH

In-app purchases

About this app

ViCare - the best way to connect to your Viessmann heating system.

New possibilities to control your heating system via the Internet offers the ViCare app. With the simple graphical user interface of ViCare, the operation of the heating system is very intuitive.

Feel secure
Warmth and reassurance in one

● In one view, get an instant check if everything is in order
● Access to your preferred installer - quickly and easily

Save costs
Set your preferred room temperature and save money when you’re away from home

● Simple, convenient operation of your heating system
● Store daily schedules and automatically save energy costs
● Set basic functions at the touch of a button on your smartphone

Peace of mind
A direct connection to a professional you trust

● Simply enter the contact details of your preferred installer or professional servicer
● Fast and effective help - the installer has all the important information he needs
● Spend less time worrying about safety and maintenance

Core functions:
● Displaying the status of your heating
● Capability to set up the most important functions of your heating system
● Store your daily routine to automatically save energy costs
● View outside temperature history
● Send a service request to your trusted installer
● Shortcuts e.g.: I want hot water or I’m away
● ViCare Smart Room Control
● Amazon Alexa: Control heating simply with your voice
● Holiday program

Please note: We publish the functions gradually! You can expect several small updates in the next weeks and months. There will be always something new to discover.


Comments or feedback?
Share your thoughts with us and other users in our Viessmann Community!
https://www.viessmann-community.com/

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Important:
The ViCare app can be used in conjunction with an Internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface. Manage or delete your Viessmann Climate Solutions account here: https://account.viessmann-climatesolutions.com

Ratings and reviews

I have spoke with customer service and went through all of their steps on the phone and no one could get it to connect to the app even though the wifi finds the boiler. Now 8 months later after various app updates, nothing is fixed and it still won't establish connection with the app. Always finds the boiler via wifi but the ViCare app will just say searching for device or whatever. This is probably the worst app I have dealt with with even cheap products having no problem pairing to an app.

I changed my phone and, on the new one, once I log in, I'm required to go through the initial steps once again (confirm the address,scan the qr code). The only problem is that when I scan the code I get the error that the device is already registered but I have no possibility to access it. The message also states to contact the support team... where to contact it, no idea, on the site there is no contact details. It seems to be a "one tine only" kind of app.

I tried creating a new account twice now, using two separate email addresses. I never received the activation email and I am unable to use the app. There is no option to resend activation email or contact support. Very frustrating! 24 hr update: support team responded to my review comment. I received the activation email after following the steps indicated and I managed to add the device in the app. So far so good, seems user friendly enough.

What’s new

- New manual Home mode option within Geofencing, so that you will be able to switch your system to Home even while you’re still away and return to a perfectly comfortable temperature without waiting
- Bug fixes and improvements