
S M
Visible wireless could not solve the issue with my phone not receiving texts even with me living next to a major city. I chatted with them 9 times in the first 3 days of switching over. I would not recommend their service. They clearly do not have everything in technical order. I switched back to my old carrier immediately. Having this service for less than 10 days, having it not work, support GUARANTEEING it was fixed every hour I spent on chat with them ---> a refund is well deserved.
9 people found this review helpful
Visible Services, LLC
December 2, 2023
Hi, this is definitely not the experience we want our members to have at Visible, and we are sorry this has been an issue for you. Please reach out to our Care team via web/app chat, or via social media to resolve your issue.

Axé Johnson
They have used shady business methods over the last. Yes year and a half to Lock people into contracts is contracts with an inflated price. Now on top of having to play the higher price it doesn't work It's one of the lowest prices, but the chat function crashes every time you need to use it, so I know thanks to visible, I'll be stuck without a way to communicate for about a week every month. 3/4 of a month for $30 isn't that much lower than the competition Which is why I'm leaving to T-Mobile.

Grace Foster
Good prices, but so frustrating that my only option for getting help is via text. I have had so many things I've needed assistance on over the time I've had visible and it is SO hard to communicate with people via text. And I'm 21. I usually hate making phone calls and would prefer texting but not when I need this type of help and have to sit there staring at my phone waiting for a text back for 2 hours while I try to have my problems resolved on this glitchy app.
5 people found this review helpful
Visible Services, LLC
November 29, 2023
We’re very sorry you are experiencing this issue with the app, and we’d like to investigate it. Please drop us an email at visible.mobile.app@visible.com and we’ll be happy to look into this further!