Eric Davis
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Can't pay bill due to crashes I'd like to keep my account paid up, but if the app continues to crash every time I open it, that may not be possible. To respond to the vendor: my account is several months old, and the crashing happens intermittently. Reinstallation is never a smart solution. Learn how to catch and handle errors, especially with network issues.
6 people found this review helpful
Vodafone Portugal, Comunicações Pessoais, S.A.
July 28, 2023
Olá Eric, lamentamos a situação, para podermos ajudar e analisar, pedimos que contacte o Apoio Técnico através do chat: https://tobi.vodafone.pt ou do formulário em: http://vfpt.pt/formemail
Gonçalo
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This app is so slow that should be rebuilt from scratch at least in Portugal. It could also have a problem reporting section, with real person workers, not just robot chat. This should have a copy of the tech assistance requests in another European union country, other than Portugal. To keep relevant history. The chat in de the app is not available at the moment. It's probably some problem with the code or the build in Portugal as usual.
Vodafone Portugal, Comunicações Pessoais, S.A.
April 13, 2024
Olá, Gon, lamentamos que a sua experiência com a app My Vodafone não esteja de acordo com as suas expectativas, trabalhamos diariamente para ir ao encontro das suas necessidades. Gostaríamos de perceber melhor a sua opinião, pedimos que a partilhe através do nosso formulário: http://vfpt.pt/formemail
Elhanan Boragin
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The app works but too many flaws. Most of the interface is not available in English. The app logs off regularly, asking for all the info again and again. Invoice interface is confusing because you can't pay older bills separely. And they take payment for newer bills, not older ones, so that you pay then extra for lateness. Too many other small bugs to mention.
Vodafone Portugal, Comunicações Pessoais, S.A.
March 13, 2024
Hello, Elhanan, so that we can analyse and carry out the necessary checks, please send us your details (mobile phone number, full address and full name of the holder) via chat: https://tobi.vodafone.pt/