Verizon Care Smart

Verizon Consumer Group

Contains ads

About this app

The Verizon Care Smart app lets you activate and manage Care Smart’s Get Help– Professional Monitoring service, as well as other Care Smart features, on eligible models* of Samsung Galaxy Watch (Wear OS) and Google Pixel Watch (Wear OS) and Apple Watch connected through a valid plan to the Verizon network. Use the Care Smart app to set up Care Smart’s Get Help - Professional Monitoring (subscription required). A Get Help agent responds 24/7 when you tap the watch’s Get Help button or when the watch reports a fall. As needed, the agent can notify emergency services with your location and can also conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case. Care Smart Tile and Complication provides you with a quick shortcut to reach Professional Monitoring services in an emergency.

(In contrast, the Verizon Care Smart Watch is also compatible with the Care Smart app, but that watch does not support the Get Help services. However, it does allow the watch user’s Trust Circle contacts to communicate with and locate the watch by using the Care Smart app.)

Care Smart Get Help - Professional Monitoring for eligible models of Samsung Galaxy Watch (Wear OS) and Google Pixel Watch (Wear OS) and Apple Watch is now available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Learn more here: https://www.verizon.com/solutions-and-services/add-ons/safety/smartwatch-data-safety-perk/

*Care Smart is available for these Wear OS devices: Google Pixel Watch and Samsung Galaxy Watch4 and later. Care Smart is also available for Apple Watch 4 and later.

Ratings and reviews

I am continually signed out of the app. I have been unable to sign in for over 30 mins. I'm stuck in some sort of sign in/create account loop. Hopefully all the messages I've received, but can't check aren't my loved in an emergency situation. Here we are months later. Still 1 star. There is no longer an option to send a code to invite contacts. Typing is still awful. Location services are spotty at best, can take up to 5 minutes to locate.

Disappointed! I just got the app upgrade (not my choice) and I am so disappointed in the satellite tracking image. Since Oct I have used this for my 12 yr old and LOVED the tracking feature. Image was clear, close up, and accurate. Now it's so far away there's almost no point. I thought graphics were supposed to improve...this is worse. 👎

This is my second review. 1 year later this app still has the same issues. Not receiving my kids messages sometimes not till a day later. Takes to long for GPS to locate. This isn't even in real time anymore. I keep getting signed out and then the app won't let me sign in. I have 5 of these watches for my children including my grandson I'm very frustrated. The older system before the big update was so much better. I'm to the point I need to look for something considering a year later nothing

What’s new

Updates to support Android 15